I have an ongoing complaint with this Company and I am about at my wits end in trying to resolve it, my next step... Lawyer. Ok, I went in the store in Cincinnati Ohio and bought a Bedroom Set, this is in March of 2006, they told me they needed to order it and it would take up to 4 weeks, no problem, well 4 weeks later I called and they told me they are having problems with the manufacturer and they can't get that specific set anymore, well to find out, it wasn't the manufacturer at all, it was American Freight not paying their bills to them, (I was told by a Saleman), so I drove 40 minutes and was told to pick out another Set, my husband was livid might I add, and they were bending over backwards to try to calm him, we got not one phone call from them telling us the problem, I had to call, he wanted our money back and they said they couldn't do it because it was past 30 days... (if I would have known that I would have called sooner) I picked out another Set much more expensive and the Manager said for all the trouble I will eat the difference, (we had payed for the other set in full.) We said ok, it was a little bit better quality.

Problem solved, we got a deal... hardly... again, had to have it ordered but this time from a different manufacturer, and this Set was a popular item, he said they get Deliveries every week and he would take someone's else's order so we could get ours faster...? (Thought that was strange) he said the other order was one that was going into Lay-away and he would just order another for the other order, that made me feel better.

Well, 2 weeks later, no calls, I called again, what is the problem? "Oh, we have it here, I will have a Delivery person call to set you up with a Delivery Date." Ok, now I am getting somewhere... hardly... After several phone calls again, 2 weeks later a subcontracted Delivery company called me to get directions and it was coming in 2 days! Yes! finally the end of this nightmare, beginning of May 2006 I finally get my furniture, but wait, "Where is all my hardware?" The Delivery Company forgot it. I had to drive 40 minutes back to the store and pick it up myself.

Well, as if I didn't learn my lesson the first time, I went back, ordered another Nightstand and the Chest that was not included in my Set, I was moving to Florida from Kentucky, thought I better get it before I leave. Went into store, talked with the SAME Manager, told him I was leaving in 2 weeks and I would pick them up the day I leave on a Sunday while I have a moving truck. He said he has them in the store already and would put them on Hold, payed in full, no problems. This is February of 2007, (they now opened a store in Kentucky close to my house), called 3 days before we were to leave, it was there ready to be picked up. All ready to leave, packed up the truck and headed to American Freight to pick up my 2 items... they weren't there, said they needed to order... talk about making a scene... I yelled to the customers in the store..."Please go somewhere else and purchase furniture... you are making a BIG mistake!" Manager wasn't happy... well, CUSTOMER wasn't either! I threw a fit and told them I wanted my money back NOW! He said let's figure this out calmly, we will have to issue you a check from Corporate and that will take weeks, "Are you moving close to Tampa?" I am about 60 miles South I told him, he said "No problem" I will call the Tampa store, transfer them your money and tell the Manger there, order it, and have someone Delivery it and we will pay for it. After calming down I said "Fine".

Mindless to say, problems with the Tampa store also, it is now November of 2007... "I still don't have a Refund, or my Furniture." I am tired of all of this, called the Tampa store today and told them I was contacting a Lawyer and hung up. All of this for 1 Nightstand and 1 Dresser, told cost $400.oo. I hope they realize I am making them PAY for my Lawyer and interest on my money sitting in there bank account from January 2007 until November 2007, if not longer.

Please STAY AWAY FROM AMERICAN FREIGHT, please...
Thank You. Lori.

Here in MI. went to newly opened store for a mattress for which I call the evening before to make sure it was in stock for which the replay of the Manager Peter was" sure we have plenty!" Arrived @ 6:00 pm to be told by the sales person, "we must have sold out today?"
Keep in mind I was the only person in the store other than the stores personal at this time, ask just what they had in stock looking around the warehouse to see stacks of beds 100's in plain view, he checked and said the next set up in stock was available at $77 add'l each piece. I asked for the manager Peter and his response was " I spoke to many people the night before, and could not remember our conversation even though I spoke to him 15 mins prior to their closing the night before.
Very UN-professional and Clearly the old Bait & Switch to get you in and then expect you to accept what they say they have in stock.
I asked then if I was to purchase the more expensive set what would he throw in as an incentive for the shortage, his replay "nothing"
Please Be Aware and I have also alerted our state BBB.

American Freight is a big rip off. Paid in full over $2500 worth of furniture. Never received the recliner we bought...over $400.00 for that alone. Supposedly refunded the money back to our Bank Account Debit/Visa card. Still no money. Went by there to talk to the manager, he was rude, all the guys on the dock went to cat calling and using sexual harrassment toward me as I'm walking to my car. I'm a business woman with a BA degree dressed in skirt and heels and I'm alone in a warehouse full of sweaty men. This company SUCKS!!!

This is long, but you'll be the JUDGE - I've dealt with them before some years ago, brought some living room furniture and all went okay, so when I needed a recliner, decided to check with them again, on the floor was a Simmons recliner I decided on, the salesperson was nice guy, he stated it would probably take about week or 2 for shipment. I went ahead and paid in full, part cash & used credit card for reminder.
The manager decided to put the purchase on a lay-away statement as to not confuse the computer system category or some sort he stated. I had no problem, I was paying for my recliner and I had all my receipts and the chair would be here at the most 2 weeks. Week 2 – I call about the recliner shipment, they then tell me it would probably be an additional 2 -3 weeks. At that point I decided to start looking elsewhere for a recliner, because I felt like these guys are full of it, I mean things are shipped all the time different places, it shouldn’t take a month or more to get a recliner you say you have at another location/warehouse.

I decide to e-mail the company stating my problem with the wait time and just what all have gone down so far. I get a call from someone that works out there and he tell me that particular chair isn’t sold in Tallahassee, how did I order it, anyways I tell him it was on the store floor and a salesperson did assist me with the purchase, he stated he saw in the computer the order, and it will be a bit longer and they will call me as soon as it gets in, in fairness I will say the guy on the phone did offer me to pick something else or an upgrade, but at that point I’d had enough, I decided then to just cancel the order and get my refund back. Right, sounds easy enough, I’ve paid in full and haven’t received the recliner; it shouldn’t be a problem, WRONG.

Within a few days, I went by to cancel order with receipts and the guy at counter said it would take 30 days from the date of purchase, because it was a lay-away, I said no this was all purchased paid in full the day I came in, no layaway was done, he continued to state that the receipt statement was printed on a layaway form for part of the purchase. I stated to him the guy only did it that way as to keep your computer system straight was what he said. Anyways, I said okay I’ll be back in a week since then it would be 4 weeks/month since purchase and still no chair.
I return February 13, 2012, for my refund. The guy informed me that he can refund the credit card portion back to my card, but the cash would be sent from the company (check), takes about 5 -7 days, they’ll call me when it comes to pick up, I asked can’t you’ll just have the company send it out to my home address to save me another trip out here. He then said when the check comes in the store they will call me and I can then tell them the address to forward to me.

So now today February 24, 2012, I just called asking where my refund check is, he said the check was not there and it should be in the next batch within the next week or so. I think I’ve been very patient with their unprofessional business practices. Today, I’m going to call the better business bureau and file a complaint with the FL Attorney General’s office which regulates consumer protection. Thanks for allowing me to vent!! Please excuse any misspelling or grammar, I’m upset and just wanted to get my story out there.