CONSUMER, BEWARE!! Obviously AVL reads all AVL complaint sites; and when the HORRIBLE TRUTH about them is told, suddenly there are "customer" comments that glorify them!
Keep in mind: LEOPARDS DO NOT CHANGE THEIR SPOTS!!!

Dear Mr. Abercrombie:

American Van Lines wishes to extend sincere apologies for the delays experienced and any inconveniences and frustrations caused as a result. We believe our customers deserve the best possible services and we make sure our customers are satisfied with the services provided. Our records indicate that you have been contacted to discuss and determine resolution in regards to your concerns. We appreciate your business and the opportunity you provided us to resolve your issues and we are pleased to know you are satisfied with the out come. Thank you for updating your complaint and we look forward to servicing any relocations you may have in the future.

Sincerely,


Customer Relationship Manager
American Van Lines

Well, I spoke to American Van Lines today. They have decided to reimburse me for my hotel room, which is the only thing that cost me by the movers being late. I am very satisfied with their decision and will consider using them again in the future.

By the way, my items arrived in a timely manner. I was given a two week window, and they came a week after my pick up.

Ridiculous!!! We have yet to receive our items from American Van Lines. I hope all future potential customers read this and AVOID AMERICAN VAN LINES. They are the worst company ever. It is March 13th and we have yet to receive anything from these scam artist. All we get is lame excuse after lame excuse, and lie after lie about the reasons why they havent fulfilled their end of the contract. Our "contract", whatever that means, stated that they would have delivered our things by Feb 28th (which is way too long, but they said that they needed that amount of time just incase of "unforseen" events. ). These contracts that they have mean nothing unless it benefits them. They should be obligated to compensate the customer 100% on the back-end for GROSS contract breeches, but yet all they do is compensate us 30 dollars per day that they are late. AVL needs to comp the rest of our moves and square up with United Transport (who they hire to transport your goods. Thats right, its not even AVL. SUch a shady scam) themselves.
I encourage anyone who needs to move to GO ELSEWHERE, and do research on AVL or whoever you are considering. I failed to and now we are paying dearly for it. Beware, the owner of AVL also owns several other moving companies so be careful that you dont get the same crappy service, just under a different name. For those who have been unfortunate enough to deal with AVL, please contact the Attorney General's office of the State of Florida and raise a complaint. Something needs to be done. This company has pushed around people and acted like its NO BIG DEAL for long enough and will continue to do so until they begin to really feel the heat of the law, or out of business. What they are doing is NOT LEGAL. RESEARCH PEOPLE. Until people start taking action against this phony "company", we will continue to get these "templated", generic responses, like the one above saying they are sorry and to call their "customer service", which does nothing about expediting your goods. TAKE HEED PEOPLE.

I was given a Wednesday-Thursday pickup window, so I booked my flight to Kentucky for Friday at noon. I was called Wednesday and told they would be there the next day between 9am-11am. They called me Thursday at 930am saying they couldn't make it until the afternoon. I said that was fine as long as they came that day as I couldn't miss my flight. I call back at 4pm and ask where they were. They said they had to drop off the load they had packed up in the morning. So, I go book a hotel room as I had packed everything and broke down my bed. An hour later, they call and say the air brakes went out and they would be there at 7am. They showed up at 845 and I had to leave at 915 to get to the airport. My brother had to come watch them for me. I also had to sign a contract saying if I was late for the drop off, they would charge me $75.00 an hour. They were 24 late for me. I called to complain and all I got was sorry. They cost me $130.00 for a hotel room I wouldnt have needed if they would have told me ahead of time. I will never use this company again.

oh looks like they're switching up their lies from "bad weather" to the "truck breaking down" have you even received your things yet? we were told they would come get our stuff on Sat Feb 11th then that turned into Sunday morning, then afternoon, they didn't show up till late Sunday night. We were told we would receive our things within 4 - 5 days and that the worst case scenario would be Feb 28th. Well its now March 7th and we still don't have our things. They keep giving us excuses like the weather is bad but I am not a dumb ass I checked the weather for where the truck is supposedly at and the weather is great! We were told last week that the truck had left New York, well when I spoke with the agents this Monday they said that the truck was still in New York due to "bad weather" which I checked and the weather is fine. So the truck has been stuck in New York for like 5 days now? They also won't give us any info on who the driver is and what truck company has our items, which they are in violation with the FMCSA, THEY ARE REQUIRED to let us know that information. We should have found this site and checked with the BBB before hiring these guys, and we won't be surprised if some of our things are stolen since thats a complaint that most people have with AVL.

oh looks like they are switching up their lies from bad weather to the truck breaking down, have you even received your things yet? we were told they would come get our stuff on Sat Feb 11th then that turned into Sunday morning, then afternoon, they didnt show up till late Sunday night. We were told we would receive our things within 4 - 5 days and that the worst case scenario would be Feb 28th. Well its now March 7th and we still dont have our things. They keep giving us excuses like the weather is bad but I am not a dumb ass I checked the weather for where the truck is supposedly at and the weather is great! We were told last week that the truck had left New York, well when I spoke with the agents this Monday they said that the truck was still in New York due to bad weather, which I checked and the weather is fine. So the truck has been stuck in New York for like 5 days now? They also wont give us any info on who the driver is and what truck company has our items, which they are in violation with the FMCSA, THEY ARE REQUIRED to let us know that information. We should have found this site and checked with the BBB before hiring these guys, and we wont be surprised if some of our things are stolen since thats a complaint that most people have with AVL.

Using American VanLines is the worst thing I have ever done. Broken promises after broken promises and lies after lies. They were quick to take my money and promise me that everything would be hassle-free, but it has been anything but hassle-free. My stuff was supposed to get picked up on Feb 10th, it is now Feb 12th and they have not called, and there is no sign of the driver. The "moving consultant", whatever that means, Michael Olsen is no where to be found and has not returned our phone calls in 2 days. I am in the process of now calling my credit card company to do a chargeback on my deposit. Hopefully I am not out of luck. Stressful thing is that my lease is up and I am getting charged by the day that I stay in here. Also, my new job starts in 5 days. I am going from Denver to South Florida. Please listen to me and DO NOT USE AMERICAN VAN LINES!!!

Our company regrets to hear of the expressed displeasure with the services provided. As the moving industry is one to prone to last minute alterations at any given time, please be advised that all documentation provided to customers to solidify moving arrangements outline company policies, terms of agreement and an estimate of service charges. We make our customers aware that all loads are picked up with reasonable dispatch and reasonable time and all dates provided are estimates due to the nature of the business indicated in the terms of agreement received at the time of booking. We regret we were unable to execute your relocation within your preferred time frame or as contracted.

Our records indicate that our office has been in contact with you in reference to your concerns and are currently working diligently in resolution. Our office will continue to follow up with you for the remainder of your move. We apologize for the delays and inconveniences that occurred in duration of your moving process and we appreciate the opportunity to work in rectification of your issues. You may contact our office in reference to this response at 1-800-338-9361. Our team is at your disposal.

Sincerely,


Customer Relationship Manager
American Van Lines

Our company regrets to hear of the expressed displeasure with the services provided. As the moving industry is one to prone to last minute alterations at any given time, please be advised that all documentation provided to customers to solidify moving arrangements outline company policies, terms of agreement and an estimate of service charges. We make our customers aware that all loads are picked up with reasonable dispatch and reasonable time and all dates provided are estimates due to the nature of the business indicated in the terms of agreement received at the time of booking. We regret we were unable to execute your relocation within your preferred time frame or as contracted.

Our records indicate that our office has been in contact with you in reference to your concerns and are currently working diligently in resolution. Our office will continue to follow up with you for the remainder of your move. We apologize for the delays and inconveniences that occurred in duration of your moving process and we appreciate the opportunity to work in rectification of your issues. You may contact our office in reference to this response at 1-800-338-9361. Our team is at your disposal.

Sincerely,


Customer Relationship Manager
American Van Lines