American Van Lines regrets to hear of your dissatisfaction with the services provided for your recent relocation. We wish we could change such an unpleasant experience, however, we would definitely like the opportunity to resolve your existing issues. We cannot locate your move with the information you have provided. If you are indeed a customer, we are aware that you would like to remain anonymous, however, we would like to speak with you to resolve this issue. We urge you to contact our office to discuss your concerns as soon as possible as we always like to ensure that our customers are satisfied with our services. Please call and provide your name and job number so we can better assist you with your issues. Call us at 1-800-338-9361. Our team is eager to work with you.

Thank you.

Sincerely,


Customer Relationship Manager
American Van Lines

I am experiencing the exact same situation. They were scheduled to pick up 3/25-26 and as of this afternoon still no truck has been hired. I'm on board to file any formal complaints

I hired American Van Lines a month before I needed to move. I needed to move Friday March 23rd they wrote in their contract it would be the 23 or 24th. Today is the 26th and what they are telling me is that they are still trying to hire a truck. Every day that I sit here is costing me 100s of dollars. In addition to not having movers the company will not return my phone calls. I have left dozens of messages and several emails and still nothing. when I finally got a hold of someone in customer service they gave me a shrugged shoulder reply "we are just doing the best we can" How is this their best?? When I asked for a refund they said I could talk to their cancellation department and start processing this request. I have never been so angry! I never in my life imagined a company could handle someones very stressful situation with such disregard. I think American Van Lines is PURE EVIL!!!

I am still VERY ANGRY, and I am MORE than prepared to be part of a NATIONWIDE, CLASS-ACTION LAWSUIT AGAINST AVL!!!

If there is an assertive, intelligent attorney out there who is interested in making a powerful reputation for himself / herself, please make contact to us massive AVL victims ASAP!

We feel our customers deserve the best possible services and we like to ensure all our customers are satisfied with the services provided. Our office has reviewed your online posting and will definitely seek to address your concerns. We would definitely would like to provide clarity in reference to the agreement made between you our valued customer and American Van Lines.

As it relates to the total cost of the move, we always encourage our customers to relay all items to be transported in detail and the logistics of the area to be serviced to our representatives in order to provide the most accurate estimate of service charges. Providing that this is relayed, a binding not to exceed estimate is supplied based on these items as well as the services to be performed. However, if additional services are provided at the time of pick up or delivery that were not apart of the original contract or if the actual weight is more than estimated, the customer is responsible for these additional charges. This is explained in the terms of agreement provided to for review at the time of booking. Once the driver arrives to load your house hold goods if he states based upon visuals that your shipment will be more than initially estimated, he can provide you with a revised written estimate of the increase in weight he foresees. You will still be charged based on the actual weight of the shipment once it is weighed. According to your account, you paid less than initially estimated due to less weight. Included in the paperwork to be signed at the time of pick up is the bill of Lading which reflects insurance options for the household goods to be selected for transport. Our company offers full replacement valuation insurance and standard limited liability valued at $0.60/lb per article in case of any damaged or missing property. No additional cost is required when selecting insurance options. The paperwork received at the time also explains full replacement insurance is available upon request which has to be applied 72 hours prior to the execution of the move.

While moving is stressful, sometime issues may arise to prevent a successful move. Unfortunately, due to unforeseen circumstances we were unable to perform as anticipated Our customers are encouraged to file a claim upon completion of their move in the event of any arising issues occurring during their relocation process. Our records indicate that necessary documentation to initiate your claims process for the damages incurred has been sent, however, there is not indication that a completed claim form has been submitted. You have up t o 9 months after your move has been completed to submit your claim and we urge you to do so as soon as possible in order to address your concerns.

Our team at American Van Lines would like to extend our most sincere apologies for any frustrations that this may have caused. Your business is greatly appreciated and we will remain hopeful that American Van Lines will be among your considerations if relocation ever presents itself in your future endeavors. We appreciate your feedback as we are currently making efforts to improve our company in entirety. You are more than welcome to contact us with any issues or concerns you may have at 1-800-338-9361. Our Team is at your disposal.

Thank you

Sincerely,

Customer Relationship Manager
American Van Lines