American Van Lines apologizes for the delays experienced with delivery of your household goods and any frustration and inconveniences this may have caused. While moving is stressful, sometimes issues may arise to prevent a successful move. Unfortunately, due to unforeseen circumstances we were unable to perform as anticipated. Once the information in reference to your delivery becomes available, you will be contacted in advisement.

Our customers are encouraged to file a claim upon completion of their move in the event of any arising issues occurring during their relocation process. Our office will be in contact to confirm your delivery and to inquire about how it progressed. A claims form will be forwarded for you to complete and return to our office for processing in order to address your issues accordingly. We appreciate your business and we look forward to formulating a mutual resolution in reference to your issues.

Thank you

Sincerely,


American Van Lines
Customer Relationship Manager

my things are 5 weeks late and still nothing now they tell me the driver that was driving my things is now no longer doing so and they wont give me any other info. Im at a loss a to what to do know!!!

I was supposed to get my furniture moved from overland park, ks to dallas tx - it has been 10 days now and i have no clue where my goods are - i have raised 3 tracking requests on their website, called up at least 40 times till now, and end up leaving a message everytime to their voicemail system which is never cleared i guess. Customer service is non existant and I can't believe that a 500mile trip takes so much time! and this after they came a day ahead of my pick up schedule and threw my move into haywire. will NEVER EVER use their services again, i only hope these people deliver my furniture in full before i move to another city.

IF AVL were telling the truth, this is what they would say:
1. We are ONLY brokers, not an actual moving company.
2. We attract you with the most assured promises and a very low rate, which is ONLY our broker fee.
We then hire an (irresponsible) moving company to transport your goods, who will charge you thousands of dollars more.
3. You are on your own. HA!HA!HA!HA!HA!HA!HA!

We do not care that we promised you an exact or a window pick-up and delivery dates and/or that your goods are in limbo.
Our customer service and entire AVL staff has no interest in your moving problems. We do not care that your valueables are damaged and/or missing.
4. We make it impossible for you to sue us. (read the contract) HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA...
5. We have been reported many times to the BBB, and maintain a "F" or "D" rating.
Sorry you had a bad experience with our company...HAHAHAHAHAHHAHAHHAHAHAHA...

"4. We make it impossible for you to sue us. (read the contract) HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA..."

People who claim ignorance of the terms that they signed off on have no one to blame but themselves.