We made a McDelivery order for 9 sets of value meal at 12.16pm today (18 March 2015) online.
By right, the food was supposed to arrive at about 12.35pm to 12.50 as shown on the tracking order.
The order did not arrive at the time given so we called the hotline which was 1300-13-1300. They said that the food was on its way. But then, we waited and waited and nothing came.
The food only arrived at 2.05pm – which was almost two hours from the time we made our order.
We then got a call from the manager of McDonald's Birch House, Mr Vijay.

He was very polite and kept apologising and he called repeatedly to make sure that we got our orders.
He explained to us that the Call Centre did not transfer the order properly and that there was a mistake in between.
Apparently they were supposed to transfer our orders to Prangin Mall, but sent to Birch House instead and somehow it was delayed as the place was busy at the time.

Mr. Vijay called me 5 times just to make sure everything was alright. And finally when the orders came, there was One Coke Light missing. I called him to rectify the problem and he did, he sent his rider to come deliver the Coke Light and some coupons as an apology, although it wasn’t needed. So to Mr Vijay of McDonald's Birch House, GOOD JOB and we salute you for the job well done in rectifying the situation.

As for the management or whoever that works at the call centre, please transfer the orders accurately as we waited almost 2 hours for our meal which made everyone upset and very unhappy with McDonald's delivery service. We might not use your delivery service anymore after this.. Because it is HIGHLY UNRELIABLE. Thank you.