I used the APCOA 'Meet and Greet' priority parking at Luton Airport between 07/11/12 and 11/11/12. On arrival, the vehicle was checked for damage and recorded - I signed the top copy to confirm it was accurate and the 2 carbon copies were retained by APCOA. On my return I saw scratches that I did not recognise and that were not marked on my copy of the paperwork. When I brought it up with the staff and they retrieved their copy it showed the scratched marked on in pen on the carbon copy.

The manager was called, photos taken and a form completed. I was told to call to initiate the complaints process but on the call they asked for an email ([email protected]). My email complaint consisted of 2 parts - 1) the damage to the vehicle and 2) the falsification of the paperwork. I asked for a copy of their complaints procedure and escalation path but all I received was a 'we are dealing with this' response and all direct questions have been ignored.

I received a call from the APCOA insurer FMG who arranged for the damage to be repaired indicating that APCOA take responsibility. When I asked for this in writing I was told by Charlene Charles ([email protected]) "I’m afraid it is not part of our procedure to provide this in writing".

In response to the falsification of the paperwork, Charlene stated "We have taken note of your comments and in regards to your claim of alleged falsification of documentation we wish to inform you that this matter has been investigated internally. We are sorry we are unable to assist you further in this matter."

I emailed back (27/11/12) to state that I did not consider the matter to be closed but have not had a response. If they rely on these documents to protect themselves from insurance claims then this is a false premise. They have willfully and consciously altered paperwork that was signed by the customer in order to cover up their negligence. Its a disgusting practice and the fact that the company refuse to enter into a dialogue is even worse.

Apcoa Parking Limited, Managing, director Christopher Pullen, run a scam at Heathrow airport, they have complete control of the airport parking at Heathrow Airport, with a serious of untrust worthy deals with BAA, its corupt to say the least, Mr Jim Jackman is the front man, he works with Mr Brown at BAA to ensure they ask for cash in exchange for special agreements with people at the airport, and take advantage of smaller people with there bully tactics.

All people that are affected register your complaint on here, or send email to me, we need to get this company shut down, its abusing its position, and activing fraudulently, taking back handers for premium agreements at the airports worth millions, and gaining complete control of the airport facilties.

Try calling Apcoa they will not even tell you the name of the managing, director, after alot of searching, It was found Mr Christopher Pullen, is the man to write to and express your complaint at he scam.

email him:-
[email protected]

we have also hes personal address if he doesnt respond to you

I underpaid by £1 in September at Castle Cary station. In March I received a letter from a debt collection company demanding £128 within 14 days. When I phoned them they claimed to have left me a parking ticket which they did not and to have written to me 5 times none of which I received. They said there was nothing they could do as they had evidence of writing to me and they claimed the parking ticket must have fallen off which seemed to be my responsibility. I have a week left to decide what to do. I think they are thoroughly dishonest!!!