I visited Dr. Bhartendu Swain at apollo hospitals hyderabad to see if there are any treatments that can improve acne scarring on my face. He started with few peels and when I said I didn't see any improvement to scarring, he suggested dermabrasion. I was skeptical but the confidence he showed made me to go with him. What I can say is that, he spoilt it up totally. My face ended up with bigger scars.

All i can say is, don't ever consult him. He is just a merchant and this is his business. He will end up doing experiments on you.

My mother 74 years, a paralyzed person was brought to Apollo BSR Hospital, Bhilai, Chhattisgarh for checkups on 23 March 2012 at around 3 PM as she was feeling cold with sweat. I tried to book her appointment over phone (as she was to travel from Rajnandgaon to Bhilai, about 35 KMs with escort by my sister) from United Kingdom but I have been told that there is no such facility of booking appointment in the hospital. Later on the same day, she was shown to Dr Rajesh P, Consultant Neurology of this hospital. Consultant has advised her to go for several tests including CT scan and asked her to be admitted in the hospital and provided estimate of Rs 20000. As this amount was reasonably high and to give feedback of her past treatment at Delhi, I tried to speak to this consultant over phone who behaved very rude and adamant and not spoken about her clinical manifestation which is immoral and unethical for this noble profession and then she was bound to be taken away.

The similar incidence has happened in past in August 2010 in same hospital with another consultant Dr Dilip Ratnani when my mother was admitted for cardio vascular problems and I tried to speak to the consultant with willing to take parallel opinion overseas i.e, in United Kingdom prior to her cardio vascular surgery which was strongly recommended by this doctor (with triple vessel disease which was later identified as double vessel disease by reputed hospital in Delhi). He took it personal and questioning to his knowledge and experience and not cooperated which is unethical for this noble profession.

These instances reflect serious behavioral and approachability concerns with this hospital. On the other side hospital has vision and mission statement which mentions “human touch” and “we touch lives” etc which is completely missing and surprised to see the flash at hospital website being awarded best quality award "ACE 25 PARAMETER" (Apollo Clinical Excellence) with BSR Healthcare Group figures in health care magazine as best entrepreneur Dr. M.K. Khanduja.

Necessary action is solicited.

Akash Nashine
Son of Mrs Sushila Devi Nashine (patient)