"I have been trying for more than 2 months now to get a CPAP machine and supporting supplies. More than 20 phone calls. They keep saying the documents sent by the doctor are not sufficient. Then I have the doctor send other docs.

Then they say it's OK now and I will get a call to confirm order status. Order is under"validation". No call ever takes place.

Then I call back and am told the documents are still insufficient.

This loop was repeated five (5) times since August !

I finally went to the doctor's office, and personally checked that Apria's requirements were met and docs faxed. This still did not solve the problem!

I finally asked for a supervisor. None available... Was told one would call back. Did not happen...

Never seen anything like this. Third world level of competence and service.
2 months of bad sleeping because of this insanity. This is negligence IMHO."

"I have been trying for more than 2 months now to get a CPAP machine and supporting supplies. More than 20 phone calls. They keep saying the documents sent by the doctor are not sufficient. Then I have the doctor send other docs.

Then they say it's OK now and I will get a call to confirm order status. Order is under"validation". No call ever takes place.

Then I call back and am told the documents are still insufficient.

This loop was repeated five (5) times since August !

I finally went to the doctor's office, and personally checked that Apria's requirements were met and docs faxed. This still did not solve the problem!

I finally asked for a supervisor. None available... Was told one would call back. Did not happen...

Never seen anything like this. Third world level of competence and service.
2 months of bad sleeping because of this insanity. This is negligence IMHO."

They have been giving me the run around about providing durable medical devices, that are nessisary for my continued existance.
The customer service department just give the run around, hangs up, or claims "all supervisors" are in a meeting. This company deports themselves as if they are a fly by night scam, instead of a major corparation.