ABSOLUTLY THE WORST, MOST CONFUSING, BADLY SET-UP, BADLY RUN COMPANY I HAVE EVER HAD THE MISFORTION TO DEAL WITH! All I want to do is to order my supplies on-line. I get emails stating that it is time for me to reorder supplies and that I can do so through my on-line patient portal. When I try to log in it says either my email address or password is incorrect. I tried resetting my password only to get "There was an error resetting password, please make sure that you use correct email address." So I tried creating a new account and get "Already registered. Please login". Have tried this with several different email addresses of mine. Spent close to an hour several months ago on this getting transferred all around. An email was supposedly sent to address the issue but never received a response. So ended up ordering my supplies on the phone. Today (9/22/16) I went through the same thing. For 19 minutes: called number on website 866-260-5894. Transferred to 877-265-2426. Transferred to 800-780-1508. That person tried to transfer me back to the 877 number above. Asked to speak to supervisor. Instead he tried to transfer me to my insurance. I asked for a number to a complaints department and he gave me his departments own number. I was polite, but ended up terminating the call when he said he could not help me and would not transfer me to a supervisor. Went to the Contact Us link on the website. Called 888-492-7742. Finally got through to Kevin. He tried to transfer me back to the 877 number. Said that I had to tell them to email their supervisor to escalate the issue. He sis he could not do anything. Asked to speak to supervisor. Again no luck. I was polite. He transferred me to the 877 number. She said that she could not help me, that she would send an email to the appropriate department but didn't think they could do anything. 22 more minutes gone. I don't like to order supplies on the phone because then I get placed on their automated calling list and they wear me out calling. I spent an hour and several call transfers to get off of the calling list. I was frustrated, but clearly told each person that I did not blame them and that I understand they are just doing their job. I never raised my voice or used foul language. Everyone I spoke with was also polite. How in the world can they do business this way? As soon as I can I will be switching equipment providers and notifying my insurance company of the issues.

Apria Healthcare APRIA Has been billing for services not rendered, billing my insurance without my knowledge or consent. . Refusing to send itemized and detailed billing for charges. They send bills with charge dates and amounts. That is NOT an itemized bill. I want to know what the charge is for. They do not answer the telephone. They keep sending bills , even though I have not had contact with them for four years.