I am so red hot angry right now. This company, which acts as two separate entities: Apria Healthcare and Apria Direct, cannot access each others' information and thus don't know anything about the other! I placed an order October 7 on Apria Direct because my insurance will not pay. Received a call some days later telling me to call them back. I call back and get bounced all over the placed between these two separate entities in the same company but can't access the records. Finally, I get someone who tells me they can't ship to a PO box. Well, it would be nice for them to put that on the website in the first place!

I give the physical address thinking this whole debacle was finally over. Wrong! No shipment of my order. I called back on October 25 to learn they couldn't even pull up my order information saying I didn't place an order. Really?! Then why did I get calls from your company! I forced them to go back and review again. Magically, my order reappears but this time, the credit card information has timed out and I have to go back in and reorder everything. Fat chance! NOT ONCE did they call me back and tell me there was a problem...NOT ONCE! Apria does not know its rear from a hole in the ground. They screwed up my records, screwed up my order, and then had the gall to blame me for the delay causing the credit card information to expire. Oh no...the delay came from them. Go somewhere else...these people have no clue what they are doing.

Got their breast pump through my insurance, which I never used, they sent me a letter 3 months later that it was time to return it so I called them to set up a date. Day came and fed ex never showed up. So I called back 3 times, all of these following times fed ex never showed up but every time I called they would say that it showed in the system as no one was home. So I didn't hear someone knock on my door 4 times in a week? I called back to see if I could send it myself but the call was disconnected twice. Now I got a letter saying they were going to charge me $588 for this pump which isn't even worth half of that and they threathend to file a credit claim. Do not waste your time with them save your money and your headaches and go get one elsewhere. I really hope you guys get sued.

I received a bill for $44.00 from Apria dated 09/04/2018 for equipment balances not paid by Medicare. I went back and found that my Blue Cross had paid the $44.00 in June 2018. I called on 9/24/2018 and they said I had a zero balance to disregard the bill.
On 9/28 I received my credit card bill and my credit card had been charged for $44.00 by Apria on 9/1/2018. A called and they said that they will credit my card. How many seniors do the do this to? They could have been paid three times if I had not paid attention.

This is the worst company ever!! I feel that they put you on hold on purpose!! So you give up on them. I won’t!! They put me on hold every time for an hour, sometimes they even cut me off!!! I have an outstanding bill!! That needs to be adjusted! I have a breast pump equipment that I never used. I had called their number for pick up, they told me they would send me a label. So I waited, I called after a month for follow up they said they would send another label, so I waited another month! Nothing so I called again and someone finally helped me and said that there’s a drop off location. So I went right away to drop it off, I also asked them if I will get charged because I called them before their 90 day free use and they said the if I ever do, they billing can just adjust it for me.

Guess what?! It never happened!! They scammed me!! I’m not paying for these charges that I got. I’ve never used the equipment I callled a week after I got it because I couldn’t use it, I was giving my baby formula.

My baby is now 18 months and this thing has not been resolved yet!!!

If I have used this equipment I would pay, and I didn’t, so why would I pay this!! Also they said that their record of me calling was November when I dropped off the equipment.
This is not true as I called several times before that! And I have a record of their text letting me know to call a number for pick up. So are they deleting their “records” probably.


This is the worst bulllinh experience and customer service I have ever experienced!!

If anyone will sue this company, like a class action. I would be willing to join them!!!

So ridiculous!

This is the worst company ever!! I feel that they put you on hold on purpose!! So you give up on them. I won’t!! They put me on hold every time for an hour, sometimes they even cut me off!!! I have an outstanding bill!! That needs to be adjusted! I have a breast pump equipment that I never used. I had called their number for pick up, they told me they would send me a label. So I waited, I called after a month for follow up they said they would send another label, so I waited another month! Nothing so I called again and someone finally helped me and said that there’s a drop off location. So I went right away to drop it off, I also asked them if I will get charged because I called them before their 90 day free use and they said the if I ever do, they billing can just adjust it for me.

Guess what?! It never happened!! They scammed me!! I’m not paying for these charges that I got. I’ve never used the equipment I callled a week after I got it because I couldn’t use it, I was giving my baby formula.

My baby is now 18 months and this thing has not been resolved yet!!!

If I have used this equipment I would pay, and I didn’t, so why would I pay this!! Also they said that their record of me calling was November when I dropped off the equipment.
This is not true as I called several times before that! And I have a record of their text letting me know to call a number for pick up. So are they deleting their “records” probably.


This is the worst bulllinh experience and customer service I have ever experienced!!

If anyone will sue this company, like a class action. I would be willing to join them!!!

So ridiculous!

This is the worst company ever!! I feel that they put you on hold on purpose!! So you give up on them. I won’t!! They put me on hold every time for an hour, sometimes they even cut me off!!! I have an outstanding bill!! That needs to be adjusted! I have a breast pump equipment that I never used. I had called their number for pick up, they told me they would send me a label. So I waited, I called after a month for follow up they said they would send another label, so I waited another month! Nothing so I called again and someone finally helped me and said that there’s a drop off location. So I went right away to drop it off, I also asked them if I will get charged because I called them before their 90 day free use and they said the if I ever do, they billing can just adjust it for me.

Guess what?! It never happened!! They scammed me!! I’m not paying for these charges that I got. I’ve never used the equipment I callled a week after I got it because I couldn’t use it, I was giving my baby formula.

My baby is now 18 months and this thing has not been resolved yet!!!

If I have used this equipment I would pay, and I didn’t, so why would I pay this!! Also they said that their record of me calling was November when I dropped off the equipment.
This is not true as I called several times before that! And I have a record of their text letting me know to call a number for pick up. So are they deleting their “records” probably.


This is the worst bulllinh experience and customer service I have ever experienced!!

If anyone will sue this company, like a class action. I would be willing to join them!!!

So ridiculous!

This is the worst company ever!! I feel that they put you on hold on purpose!! So you give up on them. I won’t!! They put me on hold every time for an hour, sometimes they even cut me off!!! I have an outstanding bill!! That needs to be adjusted! I have a breast pump equipment that I never used. I had called their number for pick up, they told me they would send me a label. So I waited, I called after a month for follow up they said they would send another label, so I waited another month! Nothing so I called again and someone finally helped me and said that there’s a drop off location. So I went right away to drop it off, I also asked them if I will get charged because I called them before their 90 day free use and they said the if I ever do, they billing can just adjust it for me.

Guess what?! It never happened!! They scammed me!! I’m not paying for these charges that I got. I’ve never used the equipment I callled a week after I got it because I couldn’t use it, I was giving my baby formula.

My baby is now 18 months and this thing has not been resolved yet!!!

If I have used this equipment I would pay, and I didn’t, so why would I pay this!! Also they said that their record of me calling was November when I dropped off the equipment.
This is not true as I called several times before that! And I have a record of their text letting me know to call a number for pick up. So are they deleting their “records” probably.


This is the worst bulllinh experience and customer service I have ever experienced!!

If anyone will sue this company, like a class action. I would be willing to join them!!!

So ridiculous!

My Sleep Medicine Physician Dr Anil Achaen, MD at IU Health in Indianapolis sent a orders for a new CPAP Machine on April 9, 2018. I called twice to see if it was processed and today, when it would be delivered, I was told the order was suppose to be complete in 5 - 10 business days. A Apria representative called me a foreign gentlemen called about signing papers, he did not sound professional so I disconnected the call. He later called to verify information and talked to a relative. It is now April 25, 2018, I do not have my new CPAP machine and supplies. I need my CPAP Machine to be delivered.

Sincerely,
Angela King

Apria has to be one of the worst companies to deal with from a customer's point of view. I called customer service to get direction for a simple return. One hour and a half, with 3 different people, proved fruitless! Hold times are forever and when you finally reach a representative they have no training on how to deal with customers.
One rep wanted to confirm everything in my profile to be sure of my identity. After 10 questions I asked for a supervisor and was disconnected (maybe hung up on). Another rep said a special department would need to help me and transferred me, which involved a 19 minute hold time! The last rep had no information about me from the previous rep and I was again put through the multiple question confirmation of identity. Amazingly, she also told me that a special department would need to help me. This was supposed to be her! When I told her of my displeasure with the inability of Apria to help me with such a simple task, I was then told I would have to GO ONLINE to process a "request for a return"!
This company needs to re-evaluate their customer service procedures if they want repeat business and avoid bad reviews such as this one. HELP!!!

Apria has had my prescription for 7 weeks now and I cannot get them to provide it. They force me to wait on hold for an average of 30 minutes with some waits of more than 60 minutes. Then you get to a foreign ballroom and they cannot even put a note in your file or help in any way, only read programmed nonsense. When you get to the next level, they too cannot help. I was called by a man who left his extension. I called him 7 times in two weeks leaving sweet and nice messages. But no return. Same thing when transferred to someone to help me, I get machine, no calls back. They supposedly got my email wrong, even though its my email. They told me it was sent but then called a week later and said they needed the original referral from cardio to sleep DR. Which had already been provided. Provided again. Nothing. Another hour and a half on hold, first to the no help people then to the tiny bit of help people. That person said "this shows sent but it was not . I will expedite this order" This was the second time i had gotten this business about expediting the case. The first one was where I got the call from the guy who seemed aggravated, left message and never called back. I asked "can't you just mail it" She said she could only send "them" a note. I said my life is dependent on this equipment and I keep getting this, is there anything I can do? Nothing

I have been waiting 8 weeks for equipment my life depends on. I have been as polite as sugar and just don't know how to make these people fill my prescription. They have been approved. I have had 3 robocalls announcing the end of the process. I have spent more than 8 hours on hold ,only to end up in a foreign call center that cannot help me. I have been given the names of 3 different repsresntatives who I left messages for over the course of weeks and never received a return call. I was told my item had shipped but it did not. A week after they told me this they called and said they needed the original referral from my cardio to the sleep doctor. They badger me with blaring, rude ads for their stuff while forcing me to wait on hold for hour after hour. They supposedly spelled my name wrong in my email which was written correctly in both doctor referrals ( i assume having emailed them) and I provided it over the phone and they still got it wrong and its my name with gmail.
I assume they are getting some financial benefit out of making me wait with ridciulsuy excuse after excuse. I would like to sue them. I I can provide verification for everything I have said.

My Name is Elias Neofytides and My wife's name is Annetta Neofytides she was hospitalized January 2nd with blood Clogs and after surgery came home the evening of January 5th and has been struggling with lack of oxygen I cold Apria to come and Check the concentrated and they gave me an appointment for Sunday January 7th no one came sunday,Monday or Tuesday and I called again and was told they will come wednesday January 10th and again no one came wednesday by 7pm and again I called and was told some one came and we were not home at 4 pm. We awer home and my dog barks every time the doorbell rings and no one had come I also have video surveillance all around my house and i chect 3:30 to 5 pm the video and on one came to the door other than my Daughter and my 21 year old grandchildren. at 7 pm on tuesday was told that someone will be back and will getting a call back none cald . I cald back and they told me they will hear first thing in the morning and again I had to call and make an appointment for today. I am at the end of my rope is their anyone that cares for the patients that pay your salary?. please let me now.

My Name is Elias Neofytides and My wife's name is Annetta Neofytides she was hospitalized January 2nd with blood Clogs and after surgery came home the evening of January 5th and has been struggling with lack of oxygen I cold Apria to come and Check the concentrated and they gave me an appointment for Sunday January 7th no one came sunday,Monday or Tuesday and I called again and was told they will come wednesday January 10th and again no one came wednesday by 7pm and again I called and was told some one came and we were not home at 4 pm. We awer home and my dog barks every time the doorbell rings and no one had come I also have video surveillance all around my house and i chect 3:30 to 5 pm the video and on one came to the door other than my Daughter and my 21 year old grandchildren. at 7 pm on tuesday was told that someone will be back and will getting a call back none cald . I cald back and they told me they will hear first thing in the morning and again I had to call and make an appointment for today. I am at the end of my rope is their anyone that cares for the patients that pay your salary?. please let me now.

I was on hold over an hour. No one came on the line, but the recording kept saying a team member will be with me shortly... frustrating. Now it's after 5 pm. My guess is I could be on hold until 9 am when the office reopens.

Received 2 HEPA filters that were dark and had a black, oily substance around the top connect area.
I had to spend a few nights a month away from home. Since Apria did not supply oxygen for these nights I used only my CPAP machine. I noticed I would be ill at home, but every time I went away I was fine. I thought it was my something in my house, but it continued.
My hose connector on my O2 machine broke so I had to get a new machine. It was then I decided to check my HEPA filter. It was filthy and had this black, oily guck at the top! I was livid and afraid for others that needed oxygen from those machines on a consistent basis. The new machine had a filthy filter, too. The greasy gunk was on the top. I called and demanded a new one immediately. I was advised I would get it in a week or so. I raised holy heck for almost an hour. Rep said the filter was not dirty but new filters came in black casings. I advised they were opaque smoke color, could be seen through and definitely did not have an oily gunk around the top. I now have 2 filthy filters and a new one to compare! Apria does not care about how sick they make people! When I received the new filter the delivery man was was very nonchalant. When I complained he asked if he had delivered the new machine then shrugged when I told him "no". I did inform him he delivered the first dirty one. A shrug again.
Like the below complaints, I have received wrong/item size and was told I could not get it replaced till next order. (3 months). I have paid money to them and not received it back when insurance paid. The bill automatically rolls to collections and your credit report after 90 days, even if it is their fault. If you pay your 2ndary up front as they ask, you have to open a dispute, send payment proof for you and your insurance and good luck getting it back. I was forced to get this oxygen company because medicare stopped giving contracts to all but conglomerates. Please be careful!!!

DANGER! USED HEPA FILTERS! Received 2 HEPA filters that were dark and had a black, oily substance around the top flow control area.
I had to spend a few nights a month away from home. Since Apria did not supply oxygen for these nights I used only my CPAP machine. I noticed I would be ill at home, but every time I went away I was fine. I thought it was my something in my house, but it continued.
My hose connector on my O2 machine broke so I had to get a new machine. It was then I decided to check my HEPA filter. It was filthy and had this black, oily guck at the top! I was livid and afraid for others that needed oxygen from those machines on a consistent basis. The new machine had a filthy filter, too. The greasy gunk was on the top. I called and demanded a new one immediately. I was advised I would get it in a week or so. I raised holy heck for almost an hour. Rep said the filter was not dirty but new filters came in black casings. I advised they were opaque smoke color, could be seen through and definitely did not have an oily gunk around the top. I now have 2 filthy filters and a new one to compare! Apria does not care about how sick they make people! When I received the new filter the delivery man was was very nonchalant. When I complained he asked if he had delivered the new machine then shrugged when I told him "no". I did inform him he delivered the first dirty one. A shrug again.
Like the below complaints, I have received wrong/item size and was told I could not get it replaced till next order. (3 months).
I have paid money to them and not received it back when insurance paid. The bill automatically rolls to collections and your credit report after 90 days, even if it is their fault. If you pay your 2ndary up front as they ask, you have to open a dispute, send payment proof for you and your insurance and good luck getting it back. I was forced to get this oxygen company because medicare stopped giving contracts to all but conglomerates. I tried to send photo but file too large.
Please be careful!!!

I have been trying to solve issues with Apria, they are billing Medicare for items "NOT" received. Every time I call them, same person Apria employee now does not answer my calls or my pick up the phone when I call her, Ihave her direct ext. and apparently she has it blocked.
I have the Medicare bills, and items that Apria has never shipped.
THey asked me for credit card, I refused to give it to them when we first started with them, I surely am glad never gave it to them....They bill Medicare and private insurance...for items they have never sent.
Medicare fraud! BEWARE of APRIA billing and customer service. They lie and change dates on invoices.

RECEIVED A LETTER FROM APRIA STATING IF I DON'T CONTACT APRIA WITH 25 DAYS MY MEDICARE WILL STOP PAYING FOR OXYGEN SERVICE AND I WILL BE RESPONSIBLE FOR PAYMENT BECAUSE DOCTOR HAS TO APPROVE NEED. BY THE WAY YOU SENT THE WRONG CONTACT NUMBER IN YOUR OWN DAM LETTER!!!!!!!!!!!! SO, I CALLED MY DOCTORS NURSE WHOM CALLED APRIA AND THE NURSE TOLD ME I AM GOOD TO GO TO DECEMBER. SO, I CALLED APRIA TO VERIFY THIS AND SURE ENOUGH YOUR EMPLOYEEE SAID IT WASN’T NOT NECESSARY TILL DECEMBER. SO, BEING OF SOUND MIND, I FIGURED IT WAS OVER. NOT BY A LONG SHO T. I GOT HOME FROM VACATION TO FIND A REGISTERED LETTER IS WAITING FOR ME FROM THE SAME DUMB ASS APRIA AT THE POST OFFICE. WAITED 20 GOD DAM MINUTES IN LINE FOR YOUR LETTER. AGAIN, THE LETTER HAD THE SAME THREATS AS PRIOR LETTER BUT WITH ADDED FORMS TO SELL MY LIFE AWAY. BY THE WAY, THE SAME WRONG TELEPHONE NUMBER WAS INCLUDED. SPEAKS HIGHLY OF APRIA. SO I CALLED APRIA AGAIN AND GOT THE SAME RESPONSE AS BEFORE ABOUT DECEMBER. BUT WAIT THE LADY APOLOGIZED AND SAID THE LETTERS ARE SENT AUTOMATICALLY. OH MY GOD. THIS IS FOR YOUR CEO. GET YOUR HEAD OUT OF YOUR ASS EVEN IF YOU HAVE TO FART TO DO IT. TREAT CUSTOMERS WITH DIGNITY. SOMETHING YOU ARE DEFINITELY LACKING. I INTEND TO ASK MY DOCTOR FOR ANOTHER OXYGEN.PROVIDER. CEO PUT THIS RIGHT ON YOUR DUMB ASS. ALSO, THEY TOLD ME WHEN I PHONED IT WOULD BE 46 MINUTES WAIT TIME. CLEARLY YOU NEED TO BE REPLACED. I WISH YOU COULD SEE MY RIGHT HAND WITH MY MIDDLE FINGER AT ATTENTION. I HOPE WHOMEVER RECIEVES THIS COMPLAINT HAS THE BALLS TO PRESENT IT TO THE CEO. CEO FOR A SHORT REMAINING TIME, I HOPE!!!!!PLEASE LET ME KNOW.
EVERYONE I TALKED TO AT APRIA WAS VERY PLEASANT AND UNDERSTANDING.
SINCERELY,
JOHN GERNADY
PS
NOTICE THAT I DID NOT USE THE TERM HEALTHCARE WITH APRIA

Called and ordered the following CPAP supplies:

1. Simple face mask

2. Elastic head harness for the mask

3. Air hose that connects my machine to the face mask (the current one had a tear in it and was leaking air)

They confirmed my insurance information and I was told everything would be covered, and I would have no out of pocket costs.

Received:

1. Simple face mask

2. Elastic head harness for the mask

3. The wrong air hose that did not connect at all to my machine or mask. It was also very expensive because it had some type of wired heating element that ran through it (like in an electric blanket) that I guess is supposed to warm the air. Not at all compatible.

4. Extra sponge air filters (I clean and re-use my own) and miscellaneious small parts (supposed to make the mask fit better) that I did not order

4. Extra water resevoir that I did not order

5. A bill for $369.00!!!

I called them back and told them that the hose was the wrong model. They asked me if I had opened it. I told them it was actually already opened and that the hose fell out of the plastic wrapper when I pulled it out of the box. They told me they would not refund my money because it was opened, and that if I needed the correct tube, I could place an order for it and pay a second time.

I also complained about the extra items they shipped and billed me for, and they refused to take them back and refund my money.
When I complained about the bill for $369 after they shipped me the wrong air hose, extra items, and told me that I would have zero out-of-pocket costs after looking up my insurance plan, they said that they couldn't help me.

After multiple statements and the threat of being sent to collections, I finally payed the $369 as I was using the mask and head harness only.

I ended up using duct tape to tape my air hose leak, which was the reason I called them in the first place. I refused to pay their ransom for the correct hose that they should have sent to me in the first place.

I would advise anyone reading this to go somewhere else!

I was new to apria and their words sounded good. We went to mother in laws in blythe California. 2nd day there the oxygen compressor or the oxygen concentrator quit working during the night.
I called apria, they promised I would receive replacements. They would send them over from Indio, and would call me with the ETA. They would say they were going to give me ETA in 30 minutes to an hour. I kept calling them as as they were not calling me.
I called my insurance/medical group. They told me not to worry.
At 15:00 they called me and said they would not deliver. They would email me a prescription and I would have to buy my own oxygen tanks and they would reimburse me.
grr.
I called my insurance/medical group. I spoke with them and explained what apria was doing. Fifteen minutes later my group called me. They said apria would exchange all the broken equipment at the Yuma Az. Office. They closed at 17:00.
I began the ninety mile journey and was hustling down there. I collected a ticket for speeding. The highway patrolman said Arizona was an hour ahead and it was past 17:00.
I called the Yuma office and they said "sorry, we are closing in 10 minutes. If you do not get here in 10 minutes you will have to come tomorrow".
So here I am, needing oxygen to remain alive and not face brain damage.
I called my group again. They called back in ten minutes with two phone numbers. A direct line to the person who has been helping me, and the home phone number of the Yuma branch manager.
Both of the pieces of equipment had failed. The manager kept me there while she spent an hour checking them, then another hour filling paper work for apria, then went in the back for another forty-five minutes.
I finally got my equipment, but I had to fill an oxygen tank before I left. The two that apria had provided were both empty.
I don't understand why a company that is supposed to provide life support equipment would endanger their customers.

apria had my credit card in case the equipment was stolen. i was covered 100% by insurance, now about 98% for some equipment..
in less than three, (3), months they ran the charges over $5000.00, then called me and began to yell at me that i had to provide another credit card as the one i gave them was over extended. i had the card in case of emergencies and it was not used. i called up the card online and found many charges were duplicates, triplicates, and many were for unknown things. i tried to get documentation from apria, they do not have documentation, and even if they were wrong it is their policy to never reimburse. they kept demanding that i pay them or they will take away "my life support equipment". my insurance company was of no help and told me apria wouldn't do that. i paid them and they had no record, imagine that. i paid them again with a cashiers check. after a few months they quit hounding me.
January 2017 i paid my portion of a bill for a piece of equipment by cashiers check. a couple weeks later i began to receive threatening phone calls from apria. in February they cashed the check as my financial institution notified me. i spoke to four different people in their collections department. i showed the woman in the Rancho Cucamonga office the notification. it is now in July and they are still harassing me to pay the bill again.
if i thought i would live long enough i would hire an attorney to go after apria. i believe that apria's policy is that they can do as they wish due to the fact that they supply equipment to those who do not have long to live. they can postpone the court dates until the aggrieved dies, and then there is no case.
do not ever give apria an account number, debit card, credit card or any access to your monies.
record every conversation with them. put a time date stamp on your answering machine. record and save every dealing with them.

apria had my credit card in case the equipment was stolen. i was covered 100% by insurance, now about 98% for some equipment..
in less than three, (3), months they ran the charges over $5000.00, then called me and began to yell at me that i had to provide another credit card as the one i gave them was over extended. i had the card in case of emergencies and it was not used. i called up the card online and found many charges were duplicates, triplicates, and many were for unknown things. i tried to get documentation from apria, they do not have documentation, and even if they were wrong it is their policy to never reimburse. they kept demanding that i pay them or they will take away "my life support equipment". my insurance company was of no help and told me apria wouldn't do that. i paid them and they had no record, imagine that. i paid them again with a cashiers check. after a few months they quit hounding me.
January 2017 i paid my portion of a bill for a piece of equipment by cashiers check. a couple weeks later i began to receive threatening phone calls from apria. in February they cashed the check as my financial institution notified me. i spoke to four different people in their collections department. i showed the woman in the Rancho Cucamonga office the notification. it is now in July and they are still harassing me to pay the bill again.
if i thought i would live long enough i would hire an attorney to go after apria. i believe that apria's policy is that they can do as they wish due to the fact that they supply equipment to those who do not have long to live. they can postpone the court dates until the aggrieved dies, and then there is no case.
do not ever give apria an account number, debit card, credit card or any access to your monies.
record every conversation with them. put a time date stamp on your answering machine. record and save every dealing with them.

Apera Healthcare continues to bill my insurance co for an item they have not provided.I do not know where they got my husbands name or how they know he has awheelchair,but it or no part of it came from Apera.me or my insurance is paying for a service not provided. Thank you Janet 7/04/17

Apria Health Care is the worst company anyone can use for medical equipment of any kind. Their customer service is non-existent as when you tell them the Bi-Pap machine they have supplied is no longer working, they refuse to exchange it. They "can't do it" as Shane, a customer service person said to me after 2 days of dealing with them about the fact that without the new machine, a person cannot sleep because of how the machine works. Numerous calls from them saying they are exchanging concentrate machines, and they never show up. Mostly, you cannot reach them by phone unless you are transferred many, many times.

This is particularly frustrating to Medicare covered people in that Apria is always billing the patient, and receiving payment from Medicare for the same bill. Medicare should remove Apria Health Care from any "approved" list for Medicare patients. Call Medicare and tell them all the time about every experience you have. I changed to another company approved by Medicare called Hayat. They are very worthwhile and very easy to deal with! You will only get the best if you demand it.

The worst experience and customer service I have ever had has been with Apria Healthcare. I'm 50 years old and have dealt with hundreds of companys both privately and professionally. First off, instead of buying my CPAP machine along with the sleep study and all the other charges, some of it might have been covered by insurance. Instead they required me to rent it and pay 2x to 3x what it would have cost. They said this was my insurance companies fault. I don't believe that. Then they had some charges that were 'Pending insurance" to see if the insurance company would pay or not. The ins. co didn't pay and THEN the charges were put on my bill. I paid it when I got the bill (30 day billing cycle). Guess what? They already sent it to collections! They said it was 6 months past due since it was pending with insurance for 5 1/2 months. Well I wasn't charged for it until it was decided the insurance wasn't going to pay. I have spent countless hours on the phone with them and on hold. The customer service people are instructed to never give in and never give an inch. It is like talking to a brick wall. Very frustrating. If you every pay with a credit card over the phone, they will bill your credit card any time they want. I never authorized them to bill my credit card! Even after they admit it shouldn't have gone to collections, they would do nothing for me. Wouldn't retract it from collections. Even after I explained to them I had paid them numerous other payments in the 6 months and if that was an outstanding bill, then the payments should have gone to the oldest bills right? Even after they admitted that, they still did nothing for me. Then they sent me a bunch of CPAP stuff I never asked for and the mask was the wrong size and didn't fit, I called and they said they would send a FedEX label and schedule a pickup, so I could send it back. That never happened. The CPAP supplies that were not useful to me sat there in the original box until I finally got billed $900 dollars for the stuff. Then I called and they said it was my fault because I didn't sent it back. Then after finally getting them to admit they messed up and they would send the label and schedule a pick-up. I sent the stuff back. Guess what? They said it was "expired" and I would get a credit of $0.00. So after I paid them for everything I got from them PLUS the stuff they accidentally sent me and billed me for AND received a letter from them saying that my account was accidentally sent to collections I thought all was good. I told my doctor and hospital that I would never do business with Apria again and called Apria and had them remove me from they list of customers. I have been forced to buy CPAP stuff on eBay since my health care provider cant guarantee me that they wouldn't use Apria. Fast forward 2 years, I get a call from collections. A different collection company this time (Global Receivable Solutions). They explained Apria handed over all their old collections accounts to them. Its all starting over again!!! I guess they never did call it back from collections even after I paid them the full amount. I'm an Atheist and don't believe in Hell, but if I'm wrong at least I'll have the pleasure of watching all the Apria Healthcare executives burning with me.