Omg! I have never in my life experienced such poor and the horrible customer service! I have been lied to many of times from this company and for Christmas I surprised my son with a phone using straight talk services that resulted to be his worst Christmas ever and that was his only gift and the only gift he wanted. I spent most of the time trying to get customer service to assist me and kept getting hung up on and when I was finally able to get through with someone they told me that they will have to mail me a Sims card before connect services and they also told me not to worry that they will replace the service time that I wasn't able to use until we received the Sim card so we waited and waited for a long time for it to come through mail more than a week or so and when we received it we called to get service connected and then they told me that they weren't able to give me the time that we werent able to use as they promised and the representative was rude and did not want me to speak to a manager and wouldn't let me. My 11 yr old son is very disappointed!!! And did not deserve this!!! He is a good boy and has done so well in school this year and worked hard to earn the privileged to have a phone for the first time. I can't explain how angry I am with this service and I highly recommend that no one waist there money or time with this service!!!!!!!!!