Ashley Furniture Homestores is a ripoff clip joint corporation and you would do well to avoid them at all costs.

According to the corporate website there are 600 Homestore locations and most are franchises. The Texas and New Mexico locations are owned by one David Choi, according to the "F rating" information page they have on the Better Business Bureau website. It's fairly hard to get an F rating by the BBB, but these stores certainly qualify.

Do YOU think to check a businesses BBB rating before you attempt to buy a simple chair from them? I certainly didn't. Here is what happened to me at this awful business.

On Friday, November 24, 2017 I got up at 6 a.m. to be at the Ashley Furniture Homestore location at 4597 Southwest Dr, Abilene, Texas 79606. I had received a Black Friday flyer in the mail and I needed a recliner. Ashley claimed to have a $500 recliner on sale for $200 for that day. Of course, the "retail prices" are always a gross exaggeration because the item never actually sells for that inflated "price" anywhere, but, I thought, OK, I MIGHT get a $300 recliner for $200 on Black Friday.

There were about 15 people ahead of me in line even though I arrived before 7 a.m. When the doors opened, I found a sales rep and handed him the flyer and told him that I wanted this $200 recliner. He went to a computer terminal and attempted to look it up. After about five minutes or more of searching, he was unable to find it.

I thought this was a little odd because, being a featured Black Friday item, I assumed they would have many of these items in the back room so customers could pick them up and take them home and therefore such a prominent item would be easily located in the computer.

This should have been my first indication that something was off with Ashley Furniture, but I was not thinking that way at this early stage. I just wanted my recliner for $200. Supposedly, you also got a "free gift" if you were among the first 175 people to show up. (More on that farce later.)

The salesman said he would have to go talk to his manager because it was not coming up in the system and he was at a loss on how to locate it for the moment. I took my jacket off and settled into a sofa on the showroom floor since, apparently, this was not going to be as simple as I had believed in the beginning.

After about 15 minutes of waiting, I went and looked for the salesman. He said that he came and looked for me but he couldn't find me and he thought I had left the store. Mind you, I sat on a sofa that was RIGHT NEXT TO the terminal he had been using, so he must not be looking very hard or has a terrible sense of location.

He said that they had located the chair in the computer, but he had to go find the paperwork (my coupon) since he thought I had left. Lest you think the store was crowded, it was not. There were MAYBE twenty or so customers inside at this point and most of them had been directed to line up at the rear service desk for their purchases. Of course, I had not been told to do this earlier, not until this moment, so I was now at the back of an even longer line.

I waited through a slowly moving line of twenty people and when I was FINALLY at the front of the line, a different sales rep, a very young woman, came and got me and said she would handle the transaction at a different terminal, not at the rear customer service desk.

We walked across the store to a terminal and she began typing in my order. She was having trouble getting the system to take it, so she had to go get the manager AGAIN. She disappeared for about 10 minutes. Once again, I sat on a sofa that was no more than EIGHT FEET away from the terminal. At this point, I was getting wiser and I did not wait so long for her to reappear.
Going and searching her out, SHE ALSO said that she tried to come find me but she could not and thought I had left the store.

By this time, I was getting angry. I said that I was waiting RIGHT WHERE she left me. All right, these people apparently cannot find their *ss with both hands. Still, the store was NOT at all crowded, so that was not the reason.

Finally, she got the order entered into the system. I was looking at the screen as she typed, and there was a $100 shipping charge. I asked her why there was a shipping charge. I want the chair now -- I am here with my truck to pick it up.

She said that Ashley has ZERO local inventory on these items and on most items. They have to be SHIPPED and it would take three to six weeks to arrive during the holidays. I was absolutely astounded. My $200 Black Friday "bargain recliner" had suddenly turned into a $300 (plus tax) bad deal AND I had now wasted OVER an hour and a quarter to find out it was all for naught, a scam.

Well, I told her that I didn't need a recliner in three to six weeks, I needed one TODAY and that I NEVER would have come to Ashley if I had known that they had to ship their inventory. Additionally, I said I wanted my d*mn free gift because I got up at six a.m. to be here when I could have slept in and I have wasted over an hour on Ashley's ridiculous bulls*it and still have no recliner to show for it.

Note that NOWHERE on the Black Friday Sale flyer did it disclose that your item will have to be shipped, that Ashley has no local pickup on most items. This is a DECEPTIVE TRADE PRACTICE.

She heads toward the customer service desk and THIS time I follow her because I am wise to their game now. She looks for a free gift for me, but the catch is, you have to have the COUPON to get it and the first idiot salesman LOST my coupon. After about five minutes or more of searching, she FINALLY found a coupon and she handed me this box which said fabric care kit on it and I thanked her for nothing, stomping out of the store, vowing NEVER to enter Ashley Furniture again.

I drove 500 yards down the street to Big Lots, bought a recliner, and took it home. It was more than $200 because I had missed THEIR sale, but at this point I did not care. I was angry and felt I had been 100% deceptively misled by the incompetent time wasters Ashley Furniture.

In closing (and you're gonna love this), the next day I opened the "free gift" I got from Ashley. Inside the box were only three bottles of what should have been four bottles of chemicals in the "fabric care kit." Someone had removed a bottle, along with the applicator sponge. This put the moldy, gag-reflex-inducing cherry on top of the absolutely distasteful, deceptive experience I had with Ashley Furniture.

They already went out of business once in the so-called "big recession" and they should have stayed gone.
Do business with them only if you enjoy being ripped off.

Ashley Furniture Homestore is a ripoff clip joint and you would do well to avoid them at all costs. There are several locations in Texas and New Mexico and this occurred at the store located at 4597 Southwest Drive in Abilene, TX 79606. Here is what happened to me.

On Friday, November 24, 2017 I got up at 6 a.m. to be at the Ashley Furniture location in Abilene, Texas. I had received a Black Friday flyer in the mail and I needed a recliner. Ashley claimed to have a $500 recliner on sale for $200 for that day.

There were about 15 people ahead of me in line even though I arrived before 7 a.m. When the doors opened, I found a sales rep and handed him the flyer and told him that I wanted this $200 recliner. He went to a computer terminal and attempted to look it up. After about five minutes or more of searching, he was unable to find it.

I thought this was a little odd because, being a featured Black Friday item, I assumed they would have many of these items in the back room so customers could pick them up and take them home and therefore such a prominent item would be easily located in the computer.

This should have been my first indication that something was off with Ashley Furniture, but I was not thinking that way at this early stage. I just wanted my recliner for $200. Supposedly, you also got a "free gift" if you were among the first 175 people to show up. (More on that later.)

The salesman said he would have to go talk to his manager because it was not coming up in the system and he was at a loss on how to locate it for the moment. I took my jacket off and settled into a sofa on the showroom floor since, apparently, this was not going to be as simple as I had believed in the beginning.

After about 15 minutes of waiting, I went and looked for the salesman. He said that he came and looked for me but he couldn't find me and he thought I had left the store. Mind you, I sat on a sofa that was RIGHT NEXT TO the terminal he had been using, so he must not be looking very hard or has a terrible sense of location.

He said that they had located the chair in the computer, but he had to go find the paperwork (my coupon) since he thought I had left. Lest you think the store was crowded, it was not. There were MAYBE twenty or so customers inside at this point and most of them had been directed to line up at the rear service desk for their purchases. Of course, I had not been told to do this earlier, not until this moment, so I was now at the back of an even longer line.

I waited through a slowly moving line of twenty people and when I was FINALLY at the front of the line, a different sales rep, a very young woman, came and got me and said she would handle the transaction at a different terminal, not at the rear customer service desk.

We walked across the store to a terminal and she began typing in my order. She was having trouble getting the system to take it, so she had to go get the manager AGAIN. She disappeared for about 10 minutes. Once again, I sat on a sofa that was no more than EIGHT FEET away from the terminal. At this point, I was getting wiser and I did not wait so long for her to reappear.

Going and searching her out, SHE ALSO said that she tried to come find me but she could not and thought I had left the store. By this time, I was getting angry. I said that I was waiting RIGHT WHERE she left me. All right, these people apparently cannot find their *ss with both hands. Still, the store was NOT at all crowded, so that was not the reason.

Finally, she got the order entered into the system. I was looking at the screen as she typed, and there was a $100 shipping charge. I asked her why there was a shipping charge. I want the chair now -- I am here with my truck to pick it up.

She said that Ashley has ZERO local inventory on these items and on most items. They have to be SHIPPED and it would take three to six weeks to arrive during the holidays. I was absolutely astounded. My $200 Black Friday "bargain recliner" had suddenly turned into a $300 (plus tax) bad deal AND I had now wasted OVER an hour to find out it was all for naught, a scam.

Well, I told her that I didn't need a recliner in three to six weeks, I needed one TODAY and that I NEVER would have come to Ashley if I had known that they had to ship their inventory. Additionally, I said I wanted my d*mn free gift because I got up at six a.m. to be here when I could have slept in and I have wasted over an hour on Ashley's ridiculous bulls*it and still have no recliner to show for it.

Note that NOWHERE on the Black Friday Sale flyer did it disclose that your item will have to be shipped, that Ashley has no local pickup on most items. This is a DECEPTIVE TRADE PRACTICE.

She heads toward the customer service desk and THIS time I follow her because I am wise to their game now. She looks for a free gift for me, but the catch is, you have to have the COUPON to get it and the first idiot salesman LOST my coupon. After about five minutes or more of searching, she FINALLY found a coupon and she handed me this box which said fabric care kit on it and I thanked her for nothing, stomping out of the store, vowing NEVER to enter Ashley Furniture again.

I drove 500 yards down the street to Big Lots, bought a recliner, and took it home. It was more than $200 because I had missed THEIR sale, but at this point I did not care. I was angry and felt I had been 100% deceptively misled by the incompetent time wasters Ashley Furniture.

In closing (and you're gonna love this), the next day I opened the "free gift" I got from Ashley. Inside the box were only three bottles of what should have been four bottles of chemicals in the "fabric care kit." Someone had removed a bottle, along with the applicator sponge. This put the moldy, gag-reflex-inducing cherry on top of the absolutely distasteful, deceptive experience I had with Ashley Furniture.

They already went out of business once in the so-called "big recession" and they should have stayed gone.
Do business with them only if you enjoy being ripped off.