Worst customer service EVER ---
Salesman Todd Wolford took our money for 2 recliners and a Sofa,
Theresa Gull knew there was an issue with the delivery, however did not think it was important enough to share with me, the customer that took a day off to accept deliver. Sherry Ingram got into the web of lies after several phone calls by an very irritated customer. I recieved 5 different stories from 3 of them. We waited 3 weeks to get the furniture and will have to wait another 3 to get the missing piece and take another day off of work to cover their mistake. Theresa knew there was an issue but decided that the customer did not need to know. Despite the inconvenience of taking a day off for receipt - they do not see that it is necessary to accomodate the customer on their regularly scheduled days off. I will never repeat business with Ashley Furniture and will strongly discourage any purchases from my friends and colleagues. DO NOT PURCHASE FURNATURE FROM ANY OF THESE 3 PEOPLE or anyone at the REYNOLDSBURGH OHIO BRICE ROAD LOCATION _ note: I would attach a proof photo if I had MY FURNITURE!

BEWARE of this company. They are all NICEY, NICEY when your in the store and taking your money, but when it comes to having furniture delivered it is a complete NIGHTMARE!!! Very poor customer service and rude. Will never purchase from there again and have made it known to anyone looking for furniture to bypass this company all together!!!

Why is it so hard for you people to understand that furniture stores are not department stores where you pay and leave with the shit. They do not stock most of what they sell. They do not have room. They order it from the MANUFACTURER as it sells. They order, and then deliver it. If it is something they have in stock, pick it up yourself if you are in that big of a hurry.

Anyone ordering a couch today and wanting it delivered today best stick to buying shit off Craigslist.