Absolutely crazy the same thing happened to me. My boyfriend and I spent 28000 their in jan, (Which may not sound like very much but to me it is). I have called 6 times and left messages for the manager and no one will call me back. I bought a table and chairs and I purchased a bed frame mattress. It has been 2 months and still no call nothing they said they would let me know when it will be done and my mattress OMG!! Horrible and no one will talk to me so after all the frustration and just think that we will have to mark it as a lost and find a new one. Ridiculous cant believe that they can run a company like that. Very upset WILL NEVER RETURN!!!

Their return policy was made available to you at point of purchase. Your willful ignorance of this policy is your fault alone.