I placed an order for a pair of shoes that were cobalt blue and white. After unboxing the shoes, it was noted the blue faded into the white areas and sole of the shoes. I contact Ashro who immediately shipped out another pair of shoes. The second pair of shoes had the same bleeding of the blue dye into the white areas of the shoes. I called a second time and asked about the quality control process and why I received the shoes with the same problem. Elizabeth, the customer service representative (CSR) told me the last CSR should have informed me that the description of the shoes had been updated to include the fact there were color variations." I rephrased the answer to ensure I understood her response. I said, "So, what you are saying is, all the shoes like the ones I am ordering has the blue dye bleeding into the white dye?" With the most unconcerned tone, she replied, "Yes." In my mind, color variation means the blue may not be exactly the same in all the shoes or it may not match the shade of color on the website, slightly. It never crossed my mind that it meant the blue dye fades into the white areas of the shoes.

In addition, this was a Christmas gift and someone by the name of Elizabeth at Ashro told me there was nothing she could do about the fact the last CSR failed to explain what "color variations meant." If someone had told me the shoes all looked the same, I would not have asked for another pair. Ashro needs to compensate me in a manner that will allow me to give my mother a belated Christmas present that she will appreciate, even if it is after Christmas.

Ashro is a thief. I placed an order with this company the end of january for 732.50 dollars. On feb.2 2018. The order was cancelled. I have written several letters and made several phone calls but no one can help. I need my money. Why won't you return my money. I will reach out to the better busines bureau twitter. Facebook to let everyone know your company is crooked. Do i have to get. A lawyer involve. Give back give back my money.

I have been trying to get in touch with your customer service department. I have called three times and each time I had to wait up to 30 minutes before hanging up. No one ever answered the phone. I was only calling for a paid return label so that I can return and exchange an item. Your customer service department is horrible. I'm pretty sure I will no longer be shopping with you.

I bought a wig out of a catalog that was nothing like what was in the book. I called them after having the wig for a month because I did not wear the wig it was in my closet then I decided to wear wig. And when I put the wig on it was the ugliest thing I had ever seen and was nothing like the picture in the book. I called them and they said because I had the wig for a month I would have to pay restocking fees. I told them I should not be responsible for restocking fees when it was not what I ordered. Plus I would have to pay to send it back. Now the wig was 58, I would have to pay 7 or 8 dollars to send it back, then 14% restocking fees when you average that out I would have to pay almost as much as I would pay for the wig. They would not work with me. I ended up throwing the wig away. They are now charging me fees on that account along with the wig that I no longer have or could wear. I paid them 30.00 but now they have tacked on late fees, etc. to the account. I told them I think it is only fair they take the 30.00 and a wig that was not the product I ordered and never wore had to throw away and close the account as paid. They will not work with me, as if I am not trying to pay for a wig or something. Please, 58 dollars that is crazy. I want them to drop the fees and accept my 30.00 payment and close the account.

They treated me the same way. I order a suit and a purse off line, once the item was received, I felt the product looked nothing like the book (VERY POOR QUALITY)!! I shipped the product back (paid for that shipping out of my own pocket). In the process I ordered another item to replace the first item. The never shipped the new item; then started billing me and claimed my account was delinquent. I asked them whatever happened to the replacement item, that they failed to ship. Long story, made short, I offered to pay them for the shipping cost which was 21.00 so they would not mess up my credit and refused to pay those hidden fees that they kept adding on to my account. This company needs to be reported to the BBB.