My name : Jan Widjaja
Membership no : 1563829668
18 Dec 14 : Jkt - Hkg , CX 718
18 Dec 14 : Hkg - Toronto , CX 826
31 Jan 15 : Toronto - Hkg , CX 829 . seat 48C
1 Feb 15 : Hkg - Jakarta , CX 777 , seat 41 H
Tiket no 1605898291092

My question is HOW TO CLAIM this
Thank you for your attention
Regards
Jan Widjaja

CathayPacific/Asia Miles is a SCAM!! My grandma 90+ year old. She is so loyal to CathayPacific and ONLY flies CX between Canada and HK. She's cumulated many miles and would like to redeem a ticket for her daughter to visit her from US with AmericaAirline. Per AsiaMiles instructions, you have to submit redeem request form and a representative will contact you within 7 days. We've submitted the form since March, 2012. Two months now, AsiaMiles has NEVER contacted us to finalize this award ticket. We emailed AsiaMiles, etc. No response!! We tried to call all phone numbers listed with their HK, US, Canada and UK offices, all of the phone lines are busy all the time. CathayPacific/AsiaMiles should feel shame to scam a 90+ year old lady who's been so loyal to CX.

I am member of Asia Miles linked with Cathay Pacific Air mileage program since 2001. These interlinked companies are located in China. I have accrued lot of mileage points , but so far in last 6 years I am not able to redeem and on so many occasions my points lapsed. Several times I tried to redeem mileage awards by booking a ticket online on cathay pacific and through Asia miles customer service. But till today I always got same reply that Flights are full. Even when I tried to book a ticket using Asia miles two months in advance, i got same status as " no availability".

I am holding quite a good amount of points but in last 6 years I am total failure to make use of it .

We are all very familiar about Chinese business ethics, the way people are ripped by counterfeit and fake products from China. Similar this Airline with the help of Asia miles award program-- are doing mal practices with many innocent customers/passengers by not giving them worth of reward points they generated. My case could be isolated one, but issue here is, inspite of several attempts, believe me not even once I could make use of it.

I am sure Asia miles is pure hoax, as well as scam similar to many chinese business scams we come across. Cathay pacific is part of this game.

I alert people to be careful. watchful with this coalition of popular customer ripping program which is otherwise known as Asia Miles reward system. Don't ever get duped by their glossy posters and advertisements. Better steer clear from these jokers from China.
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I got following lip service reply from jokers from Asia Miles jokers in China- ( a Country popular for Snake eating). I do appreciate that you would like to use your miles on your preferred award types and understand the reason for your frustration at not being able to utilize your earned mileage. Regarding our redemption seat allocation, allow me to explain that the number of award seats allocated depends on the time of year, routing, time of day and predicted
passenger load. If a flight is forecasted to be full, fewer redemption seats will be allocated. As we get closer to the flight date and a more realistic forecast emerges, additional seats may be released for redemption should the flight be under the originally estimated capacity.

As much as we wish to assist our members with their redemption requests, due to the reasons explained above, it might not be always possible for us to accommodate demand...

Kind regards,

Donna Kong
Customer Relations Executive
Asia Miles Service Center

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Finally let me wind up my ranting by ending with "BEWARE OF ASIA MILES- THEY ARE PURE SCAM FROM CHINA"

Asiamiles makes it impossible to redeem award tickets. My first attempt was a two-plus hour wait; I had to hang up. Many attempts since then but did not get into the queue. Got in the queue today, I'm now at the 2 hour 21 minute mark.

I'm blowing points on whatever I can get and never again collect Asiamiles. Also kissing CX goodbye.