I originally called to replace phone 2013 june/july was told I'd recv my phone within a few days. I never got the phone until September, only to find out it was defective (microphone did not work on my end) so called the company back and this one is dead. I spent 2 hrs in total. First 1/2 hr was with Asurion, where I spoke to a rep, who did the usual verification before speaking to me, found from my questioning he was unable to help me, so he passed me onto a supervisor who did the same verification questions and said I'm sorry I cannot discuss this with you as you are not listed as authorized???? I am the person who signed the contract, sorry you'll have to call Bell. Did that called back yesterday and was passed from Asurion Rep, to supervisor who transferred me to Bell as she could see how much hassle I've had regarding this and said Bell will be able to help you because the phones are sent from their warehouse. Bell tells me I don't know why they told you this, it comes from them. Bottom line is the phone rightfully needs to be replaced. The first one should not be considered the first replacement as it was sent to me defective. So do the right thing and send a quality replacement phone. I've told reps at both Bell & Asurion that I will be making a complaint "Better Business Bureau" and media, and insurance council overseeing Asurion!

Asurion sent a defective/substandard replacement iPhone and refuses to take actions to provide a quality replacement phone that works. They have committed fraud by taking money for insurance coverage and not delivering on their commitment to provide a fully functional phone that meets Apple's manufacturing standards of quality. To avoid getting ripped-off I recommend that consumers avoid doing business with Asurion. (The fraudulent Asurion coverage was part of my monthly Verizon service/bill).
August-2014