I purchased a laptop last Feb.(2014). The mother board went out and they told me it was not covered by the warranty. This company is the biggest RIPP-OFF. I paid almost 1200.00 for it and not even a year old. No support.... This really sucks...I will never ever suggest to my family or friends to purchase a product from this company.

I've bought an N80VN 14.1" ASUS laptop. After less than a year (it has 24 month warranty) it started to misbehave. Delivered to a local authorized repair location on 2009. Nov. 06.

They replaced just about everything in it and then told me after a month (!) that it cannot be repaired. Then offered me instead of my broken 14" laptop a 17" brick.

Then routed me to the money back way (contrary the fact that I selected a new ASUS notebook of the same specifications and price from their current product line).

For the money back they need the missing parts, so i was asked to deliver the power supply (what, costs about $10 used)!?

At that time i was already not owning my laptop i payed for for about 2 months, which is about 10% of its lifetime, which is about $120 from my pocket. How much is that compared to the $10 power supply?

Today it's January 26, approaching 3 months from the failure. Now they are asking me for the hard drive ($50 brand new) in a separate request!!! Since then it's already in my new laptop because i gave up on them long ago, and to minimize my headaches i asked them to remove it when i left it for repairs.

They ripped me off my time... i spent a huge amount of my time writing mails and delivering stuff around. And they are asking for my $50 worth 320 Gb hard drive now...

This is the "gread ASUS warranty" you can read about online...

Agreed, i have never had such a hassle from any company like i have with asus, i owned my tablet for less than 2 months and they want to service it...wth, any other company will send you a new one. And when you receive your new one, you mail the old one back...hello i ts not like ive owned this thing for a year...plus their warranty states, no matter where you are or who you are asus has you covered...no they dont im a student whom uses my tablets for notes and everything school and they want me to send it in and leave me with nothing. ...asus you dont have my back and i will never buy a product from u again