After 4 months of the worst DSL service ever I cancelled it. Returned 2 modems, got billed for a 3rd $200+.I called for an address to return the 3rd modem which I found, no tech support person knew where to send it so I sent it Priority Mail to the billing address with a lengthy, boldly printed note to forward it to the proper department. well... it appears that did not happen and now I have bill collectors calling me. Now I cannot find anywhere on line to contact a human at ATT to clear this up. Oh yes may I add that I spent hours and hours on hold waiting for help w/ this issue and I will not call them again. I need a corporate address or some way to let them know that the Modem was returned and some idiot couldn't get it where it needed to go!!

I had the same problem. Awful service, then when I called to cancel I kept getting transfered from one person to another, because none of them knew what to do, or how to go about sending me a return label. I finally got the return label and sent the modem back and AT&T is still trying to charge me for the modem even though I barely had it a month and it only worked for 10 minutes at a time for about two of the four weeks I had it!