For the THIRD time, the remote control for one of my tvs U-verse tvs just stopped working properly. I am unable to get acess to my tv stations because of this failure. In the past I have called AT&T U-verse for phone assistance, which was provided at great length and there were still issues left open.
As I have mentioned before, I've done this "phone assistance" about three times, spending a lot of my valuable time on the phone.
Since I am NOT a technical person I have no way of knowing if this will be an ongoing problem or if AT&T can do anything about the remote. When I make these lengthy "phone assistance" calls, no permanent solution is ever offered.
Normally I do not threaten, I usually just make my move. In this case it would mean a lot of trouble to ME if I were to switch company's right now. BUT I CAN...please see what can be done to settle this REMOTE CONTROL ISSUE with AT&T U-verse in a timely manner.

my name is dorothy claus I am 62 years old have no voice due to cancer I have bad knees so not able to get out except to dr. my son robert when he lived at home had uverse internet tv and phone service hooked up for us he has since gotten married and moved he doesn't remember four digit pass code or childhood favortie character...he can not call durring day he has job doesn't allow him to use phone we need to have a tech bring out new box for tv have tried to work on line with getting tv to work...I have paid bill since son got married you don't care who pays bill but more word about security of who sees bill or tries to get help please contact me on internet at [email protected] this is my only way to communicate with world since I have no voice...if you need to put service into my name don;'t care just want tv to work at 181.00 a month I should not have a problem with getting someone to make tv work...