Oddest of all is you feeling the need to add your two cents.

The oddest thing is you posting on a public forum and finding it odd that there is commenting from the public. Herp derp.

"Odd, but some how I didn't expect to have to defend my complaint on a site called complaints.com. Clearly one of us needs to get a life! "

What is odd is you feel compelled to respond to comments. You do need a life.

If I have a complaint about ATT I'll complain, thus far I have had no problems with the service or the peple. Therefore, I have nothing to complain about. I was not aware that I was defending them, I was merely pointing out a possible reason for the manager not saying anything about ATT when he answered a call in the evening.

If you can't handle public opinion you shouldn't post on a publiic forum.

You don't have time to complain online, you are to busy giving unsolicited opinions about others complaints. You forget, I am complaining online BECAUSE AT&T& choses not to acknowledge complaints. I hoped that I might warn others of the evils of big corporations who only care about your wallet, but obviously, I am too late, they have already brainwashed all of you to not only not complain but to defend them when others do! Maybe I'll just open my own business and treat the rest of you like trash while emptying your pockets, especially the two of you. (iron muffin you sound like a real winner, why don't you apply for a job with AT&T?) Thanks for reading my complaint and then attacking me about it. If I wanted this kind of abuse I'd just go hang out at an AT&T store. Do me a favor, go pick on some other innocent, first time complaint board user.

How was/am I passive? If I have a problem with customer service I address it with the person/people I have the problem with. I certainly do not bitch about it anonymously online.

You sound like a real ray of sunshine. I'd hang up on your azz too.

I was given a business card with what appeared to be a business number. Thanks to passive people such as yourself we no longer hold those in the business of selling a service to a high standard. We have learned to accept whatever crap they give us, pay our money and walk away happy it wasn't any worse. Odd, but some how I didn't expect to have to defend my complaint on a site called complaints.com. Clearly one of us needs to get a life!

If he was off work then yea, maybe he only had one phone with him. Perhaps they gave you his personal number, not his work number. As for not asking what the problem was, I admit to being a bit snarky with the first portion of my response. Finally, I do not work for ATT anywhere (although my cell phone service is with them).

You, like Krishna did not ask what the problem actually was, so no, he did not fix my phone! i guess you feel that a sales person for AT&T should have one phone line and one phone number for both personal and business? Please let me know if you also work in a customer service position, I'm going to want to avoid you too! Let me guess, you work in the AT&T store on Dixie...

I visited a local AT&T store earlier this evening. It was tragic! I had to wander about looking for someone to help me. Eventually I was invited to sign in so that I could be called "shortly." Well, a mere 15 minutes later I was approached by a sales consultant, Krishna, who was eager to solve my problem and get me out of his hair. Without waiting to hear the complete problem he tells me, here's the problem, your mute button is on, see, look it works now...after his repeated attempts to tell me my phone was fixed I said, "No it isn't!" rather loudly because I had to be heard over hiim. Unbelievably, Krishna began to yell, yes, I said yell at me saying, "Why are you yelling at me?" At this point I asked him to find someone more polite to help me, he stomps away, saying, "Warranty problems need to be handled elsewhere." (No, this was not a child). Long story short, I found the manager and relayed my story to him. He did not apoligize or address the exchange, which he would have heard, except that he was dealing with another needlessly irate customer of his own at the time. He helped very little and took five minutes to "go in the back" and find out to whom I can complain about Krishna.
Once in my car I attempted to call the number of the complaint manager, given to me by the store manager. Bryce (if that is his real name) answers his phone as if it's a friendly call, the words AT&T did not cross his lips. Well, after I verified that he was indeed in charge of the Dixie store, I proceeded to tell him about the sloppy service I had just recived, and he, "bless his little heart" asked me to define sloppy. My head spun all the way around. Once I came back to myself, I told him that I was not suprised that he would need the term defined, as his own service was also exceptionally sloppy. At that, Bryce A. Richmer, AT&T Sales Manager extraordinaire, hung up on me. Wow, really, AT&T. Really?

Apparently Krishna did, in fact, fix your phone since you were able to use it to complain. Since you said this occurred in the evening, perhaps Bryce answered as he did because he was actually off work.