They have been charging $15.15 per month for years to my credit card company and I didn't realize until now. When I called, I had the same problems with speaking to someone on the other side of the planet who kept reading from a script. I have a lot of patience but that half hour call made me crazy. I was screaming to stop reading from the script. Yes it is my fault for not realizing the monthly charges for so long but as with everyone, there are so many circumstances that prevent us from trying to handle all the problems in life, big or small. I did file a complaint with the BBB. Probably won't accomplish anything, but I'll feel better. I did notify my credit card company to not allow another charge by them. Good-bye ATTConnectech!