The BBB is a private business funded by businesses only and therefore are bias towards the business. The BBB made it very difficult to file the complaint and for the most part ignored the photographic and professional evidence we provided and therefore I stopped responding to the BBB and started using this resource along with Angie's List and others.

Lanette, your husband did not pay for the other contractors we had to hire to do the job correctly, we deducted the amount we paid from the final contract and sent that amount to him which is exactly what a court would have done. We sent copies of the receipts for everything we deducted and I suggest you challenge your husbands honesty in this matter or better yet READ the contract we signed yourself and align it with the facts and photographic evidence. Also, since you are not a part of this complaint, I highly recommend you become more informed by maybe calling us for our side of the story. You have our contact information should you want to hear the truth.

I personally would have commented to this post if I had any idea it existed .this has been our only complaint in 20 years which I am very proud of along with my husband and boys who are the best at what they do, most polite, friendliest people you will ever meet !! if you are looking at this I hope you will give us consideration and not let this stop us from earning your business. please check us on the BBB.org thank you again, Lanette Leinen

ATX Roofing did not show up on time, did not cover the landscaping, A/C units and the supervisor never showed up on the job. Job lasted two days. A day or two after the roof was replaced we had a huge roof leak that allowed water to pour in which damaged the ceiling in our sunroom.

When we called the supervisor on Saturday and let him know about the damage he said they would be there after the rain stopped and the roof dried up so they could survey the damage.

My wife and I mopped up the bulk of the water and put down buckets and applied fans to the area to minimize the damage. ATX Roofing tried to fix the damage but it was clear after four attempts which took several months of repeated no shows and no calls it was clear they did not have the experience needed to fix the damage they caused. They finally" repaired" the leak using several industrial size tube of caulking!

In addition, ATX representatives claimed their work was done and wanted to be paid the balance, however after a quick visual inspection (we have pictures) that not all the materials contracted for were replaced. It took several more trips and still everything was not done as contracted for.


At our expense we hired another roof inspector who confirmed the ridge vent was not installed correctly, nail heads not caulked and other missing roof components were still not installed at all.

There is more and we have pictures, but we are so disgusted with the workmanship and professionalism of the entire company.

Worse, one worker pooped in our yard!!! Use these guys at your own risk.

after speaking to my husband to refresh my memory about this job I was told that not only did ATX pay to have any inside damage fixed but homeowner was not satisfied again we paid another sub who has worked for us for 5 years to redo whatever homeowner wanted redone, so we paid twice for that. As far as honesty maybe jim should think about being honest since we requested receipts for all out of pocket expenses, but were never shown any for the out of pocket inspectors. thank you again Lanette Leinen/ ATX roofing