PRESENT COMPLAINT
Dear Sir/Madam
As agreed the first account was more than R215.50 and then you told me that there will never be an account higher than R215.50

What happened
The account of R300.04.

Will you please explain to me, .

I will stop the debit order if you do not give me a proper answer and pay you cash the R215.50 .
I am referring this too the consumer board as I kept all the e-, mails as evidence

Kind Regard s
Dr.F.Booyens
073 465 6109


COMPLAINT: WE HAVE AGREED TO THE AMOUNT PER MONTH AS SET OUT IN SHORT BELOW:
PRESENT COMPLAINT : WHAT DATE OF THE MONTH DO YOU LOAD THE R200 FREE AIRTIME TO MTN SIM CARD CELL NUMBER:083 230 6498. THIS IS NOT ACCEPTABLE.AUTOPAGE HAS GOT A TRUSTED NAME AND SERVICE AND I DO NOT EXPECT THIS. MY CONTACT NUMBER IS: 073 465 6109 REGARDS
FERDINANTUS BOOYENS


SUMMARY:Bongi 078 781 6398 called me from your call center:LISTEN TO THE TAPE RECORDING:I ACCEPTED HER OFFER OF A NOKIA X2 x 24months @ R215.50 + R200 free airtime/month x 24 months.Global gift Voucher R250 + Funeral Cover.I just called her to find out that she is no longer working for you.I received my first account from you Current:R321.92.Account number:1.11384971

RESPONSE:Thank you for bringing this matter into our attention.

As per our telephone discussion this months invoice is high due to partial charges which is the once off thing.
Going forward your invoices will be the agreed amount.
Please accept our apologies for the inconvenience caused.

Regards
Thembinkosi Ngiba (E-MAIL ADDRESS NON EXISTING)
Altech Autopage Cellular
PLEASE PROVIDE ME WITH AN E-MAIL ADDRESS WHERE I CAN CONTACT YOU DIRECTLY AND A PHONENUMBER OF THE MANAGER NOT CUSTOMER CARE
Add a new Autopage ReportInappropriate report?
SUPPLIER'S RESPONSE Autopage Time and Date 13:51:59 | Tue 6 Dec 11
Hello FERDINANTUS,


Thank you for your post.

Please be advised that i have sent you my contact details, You can e-mail me at anytime for fruther assistance.

Regards
Thembinkosi Ngiba
Altech Autopage Cellular

CUSTOMER'S FEEDBACK FERDINANTUS Time and Date 10:02:12 | Tue 20 Dec 11
Quite Impressed: AUTOPAGE as a well known and trusted company loaded the free airtime on the 17th December.

Why not over the moon as the lady did not respond to my e-mail asking her to inform me which date the Airtime will be loaded.

We as South Africans do not bring poor service under the attention of Companies that they can improve. Places here have to wake up and learn from overseas where you do get good service and if not your complaint is taken seriously and it will not be ignored.

Good afternoon Dr F. Booysens
Please note that we've sent your query to Customer Relations. Please don't worry emailing us, we have your contact details. We'll certainly contact you.