Auto-Zone stating they no longer will honor the replacement of brake pads if the product failure is not due to manufacture failure. If you purchased auto-zone brakes and decided to do a break job for whatever reason, they state they will no longer exchange lifetime brakes if there is not a manufacture failure. How can this be?

I've got a 93 ford ranger 4.0 l automatic i bought ia radiator from auto-zone on 10/23/2011 i started running hot so i bought a water pump still didnt fix problem so i went down the line thermostat, heater core them sensor come to find out the radiator was bad had a small leak so on 10/26/2011 they swapped out radiator's with me worked fine till12/28/2011 the 2nd one sprung a leak in side the night manager at 8 pm helped me replace the new one we both checked oil no water in oil he told me to drI've it home and see how it does so i did got up next morning checked oil there was water i contacted the daytime manager Albert at said store he gave me head set and stretch bolts per the district manager donnie morgan, i took heads to have cleaned when i got them back was shown there were 2 3/4 inch cracks one in each head i never had a problem till the radiotrs replaced things i didnt have to the only solution they gI've is to knock off 100.00 per head and reimburse me for parts i didnt need, they knew it could have caused more damage that's why they were so quick to replace the gasket set the district manager donnie morgan said there was no way the radiator could cause the heads to crack, i contacted 2 ford dealers in Knoxville the svc managers at ted russell ford and lance Cunningham ford as well as ford motor company in dearborn Mich all agreed yes the radiorts being bad could have had a trickle down effect blowing the gaskets and when the manager at auto-zone told me at last install to drI've it home IT still ran hot i will never buy anything else from auto-zone and reporting them to better business and seeking legal action

WHAT IS YOUR COMPLAINT??? There is this thing called a period"." that is used to end a sentence.
Try it and maybe we might understand what you are saying.