Please make sure my membership and account are cancelled. I do not wish tp be charged any further, I have already sent media crawler cancellation requests , but they will not respond. Please make sure that they actually cancel my account and do not charge me again. My order number is: 14039332

Thank you.

Hi I registered for this service and i can not figure out for the life of me how to stop any further charges. Please help me out and stop all further charges I am very upset with how complicated your website is set up. Thank you . My order number is 13692887

The same happened to me registered for 1 day trial and got additional 63.28 EUR from my account ...

After purchsing a $1.99 7-day trial period fee. suddenlly I see a charge of 63.28 EUR from my account ???????
What do I do now?

Hi. media-crawler have made an unauthorised charge from my account too. I have bought trial account for 7 days on 02/04/2012, but after expire, they charged me $67.23 from my account . All e-mail for support service of canceling subscriptions returned. I have disabled auto renewal but they charged it anyway. My "order number" is 11936620. All this is very similar to theft. I need this money back.

Dear avangate support team

I was informed 440.35 CNY has been charged automatically by avangate media crawler just like others.
I remember clearly only trial version is selected when I pay for media crawler, while I have no impression whether
there is any option for auto renewed.
Anyway, I WON'T pay extra money for the full version.
For more details, pls see the attached screenshot which show the renew option is disabled.
Pls kindly check my order 11629931, and refund me if possible.
Many thanks!

regards
abu hasan husin

Sorry, I just copy from abu hasan husin.

So pls omit "regards... :-)

Dear abu hasan,

We have double-checked on the status of your Media Crawler subscription and we hereby confirm it is indeed canceled. As a result, no other payment will be processed after the end of the 7-day trial period for this program.
If you require further information on this case, please let us know.

Best regards,
Avangate Support Team
www.avangate.com

Dear avangate support team

i just canceled auto renewal for media-crawler trial and got the confirmation email that it was successfully canceled. would u please make sure they didn't charge for renewal..thank you very much..order no is 12007096

regards
abu hasan husin

Dear Katrina Jieming,

We have already forwarded your case to the Software Publisher, as per the email you have sent us a couple of days ago, but we've just sent them another refund request and we're expecting to be provided with a resolution in regards to your request within the next 1 business day.

If you require further information about the status of your request, please contact us (http://www.avangate.com/company/contact.php) or reply directly on this thread.

Best regards,
Avangate Support Team
www.avangate.com

Hi. media-crawler have made an unauthorised charge from my account too. I have bought trial account on 2012-03-26 but after expire, they charged me ￥69.95 from my account . All e-mail for support service of canceling subscriptions returned. I have disabled auto renewal but they do not refund my money yet. I send email to them but no replying. My order number is #11639024. I hope my money can be back as soon as possible.

Dear kim.s.m,

We have already forwarded your case to the Software Publisher, as per the email you have sent to us, and we're expecting to be provided with a resolution in regards to your request within the next 1 business day.

If you require further information about the status of your request, please contact us (http://www.avangate.com/company/contact.php) or reply directly on this thread.

Best regards,
Avangate Support Team
www.avangate.com

Hi. media-crawler have made an unauthorised charge from my account too. I have bought trial account on 2012-03-08 20:09:31 but after expire, they charged me 78, 701 KRW from my account . All e-mail for support service of canceling subscriptions returned. I have disabled auto renewal but they charged it anyway. My "order number" is 11911615. All this is very similar to theft. I need this money back.
Kim

Dear Eboibe,

We have forwarded your case to the Software Publisher and we're expecting to be provided with a resolution in regards to your request within the next 1 business day. In the meantime, please contact us directly at the following email address support [at] avangate [dot] com in order to provide us with copies of the returned requests to cancel the subscription. This information will constitute a valid reason for your request to be approved.
If you require further information about the status of your request, please contact us (http://www.avangate.com/company/contact.php) or reply directly on this thread.

Best regards,
Avangate Support Team
www.avangate.com

Hi. media-crawler have made an unauthorised charge from my account too. I have bought trial account on 2012-03-08 20:09:31 but after expire, they charged me 63.28 EUR from my account . All e-mail for support service of canceling subscriptions returned. I have disabled auto renewal but they charged it anyway. My "order number" is 11336951. All this is very similar to theft. I need this money back.
Roman

Dear quaso,

Your refund request has been authorized and a full refund will be issued on our side within the next 24 hours. The amount corresponding to your order should be back in your account by the end of this week. If you have further questions about the status of your refund, please contact us directly or reply on this thread.

Dear Jviloria5989,

Please provide us with an order reference number so that we can check the internal logs and determine an exact time when the subscription was disabled. If the error was on our side, we will immediately issue a refund.
We're looking forward to receiving a reply from you.

Best regards,
Avangate Support Team
www.avangate.com

My order reference # is 11154992.

The same thing goes for myself, Media-Crawler was not authorized to charge $69.95 to my debit card account. I only insisted on paying for the $1.99 7-day trial period fee. I would like a refund as soon as possible, because now my account has a negative balance, and it is not my fault. Below I have attached a few pictures from my account on Avangate. Please respond to this as soon as possible - I do not want to pay for something I did not purchase in the first place. My auto renewal is disabled.

Hello,

media-crawler have made an unauthorised charge from my account too. I have bought trial account on 2012-02-29 08:43:10 but after expire, they charged me 61, 91 € from my mother's bank account. I have disabled auto renewal but they charged it anyway. My "order number" is 11416518. I need this money really back asap because they are not mine.

Dear Adil Amin,

Please let us know what your order reference number is and we will take a look at the situation. According to the contract we have with Media Crawler, we are allowed to process refunds on the spot if the customer has a well established reason. Otherwise, the refund must be subject to Media Crawler's approval.

Kind regards,
Avangate Support Team
www.avangate.com.

I purchased a trial period of 7 days for a company called Media Crawler. At the time of signup I clicked on a box that said "disable auto-renewal".
They charged me $69.95 for the full service anyway. Now they are insisting that there is no checkbox to disable auto-renewal and will not refund my money.
I have spoken to 3 different people. They refuse to let me speak to a supervisor.
The only thing they say they will do it email "media crawler" to tell them that I want a refund. This was done once already 4 days ago on 2/11/12.
I want me $69.95 back. I am disabled and on a fixed income. This is ridiculous.

Similar is my case also and the thing is that media crawler and avangate are refusing to pay the refund. This is a clear case of cheating.