I purchased antivirus software I could not download. I reported this to them immediately and requested a refund . POOR CUSTOMER SERVICE.. They completely ignored my problem and request. This dispute went on for 5 weeks. I took it to Pay pal, but because Avangate had a transaction number they could prove and I could not prove I was unable to download their program. I lost 50.00 and NO Product! They just don't care. Order from a more local company with a reputation for good honest customer service. A service that truly wants to resolve issues for all parties involved!

Dear kpluskota,

Please note that any technical issue related to product functionality is to be addressed to the software manufacturer from which you have purchased the respective item. If for some reason you cannot contact the software publisher, Avangate can assist you by forwarding your issue to the appropriate party.
Unfortunately your post does not contain any order identification element, therefore we have not been able to locate your order in our database and investigate this case thoroughly. Consequently, we kindly ask you to either contact us directly or reply on this thread with your order reference number so we can look into this issue and take every measure required to rectify it.

Best regards,
Avangate Support Team
www.avangate.com