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Avangate Kaspersky

United Kingdom

Consumer complaints and reviews about Avangate Kaspersky

Hilbee Send email
 
Feb 12, 2018

UNAUTHORISED PAYMENT

Dear Sir

I have NOT RENEWED this product and would like immediate reimbursement if this amount of ZAR 403.95 has been deducted from my credit card as indicated in the letter below. I DID NOT AUTHORISE ANY SUCH PAYMENT!!!!!

Regards

H.J. Beeton
See email below received today. Please reverse payment IMMEDIATELY. THIS IS FRAUD!!!

From: Avangate Support [mailto:[email protected]]
Sent: 12 February 2018 09:51 AM
To: [email protected]
Subject: Your order on Kaspersky.co.za: Product and payment information




Dear HILARY BEETON,
Thank you for your order on 2018-02-08 from http://Kaspersky.co.za!
We received your 403.95 ZAR payment (Visa/MasterCard - 5679) for order 67844693.

The charge on your bank statement will appear as avangate*kaspersky.co.. Avangate BV acts as authorized reseller of Kaspersky Lab (Africa) online products and services.
Product / Subscription Information
Name: HILARY BEETON
Email: [email protected]

Kaspersky Internet Security - Renewal (1 Year, 3 devices)
M5BXA-TBQ9G-XNSAH-BWG6K
Upstyle with Ferrari!
From 16 October 2017 till 28 February 2018, get the chance to win prizes from Ferrari!
1. Go to: kl-racing.com
2. Follow the instructions and register in the lottery
3. Get the chance to win prizes from Ferrari
More information at
https://www.klracing.co.za/

To activate your software please follow these steps:
If you do not have Kaspersky Internet Security - multi-device installed on your PC you can download the installation file here:
https://www.kaspersky.co.za/downloads/thank-you/internet-security

You can use our step-by-step Installation Guide:
http://support.kaspersky.com/12002
If you are already using Kaspersky Internet Security - multi-device Trial Version or are renewing your Kaspersky Internet Security - multi-device commercial version on your PC, you only need to activate the product with your new ACTIVATION CODE. Re-installation is not necessary.
Please read our step-by-step Activation Guide:
http://support.kaspersky.com/12070
If you are using previous versions of Kaspersky Internet Security - multi-device , you can migrate to the new version:
http://support.kaspersky.com/12076
For more information please go to Kaspersky Lab Technical Support – http://support.kaspersky.com/kis2016

In order to resolve any issue that you encountered please contact our technical support service.
To do so simply log into your Kaspersky account at https://my.kaspersky.com and click the “New Request” button in the top right-hand corner.
If you do not have a Kaspersky account, please create it at https://my.kaspersky.com, it’s free and it will not take more than a few minutes.
Alternatively, our support service can be contacted via phone. Phone contact details are available at http://support.kaspersky.com/b2c#
Contacting our support service will ensure, that the issue is resolved in an efficient and timely manner.



SOME PARTS OF EMAIL REMOVED

Need order support? Use myAccount to easily manage your order, subscription, invoice and payment details. Signup / Login using your email address [email protected]

Avangate has processed your order as the authorized reseller of Kaspersky Lab (Africa).

Thank you,
The Avangate Team
http://www.avangate.com




Stay connected
Denise Campbell Send email
 
Nov 1, 2017

Unauthorized debit

ANOTHER PAYMENT DEBITED FROM MY ACCOUNT. NO PAYMENT WAS MADE. I DID NOT AUTHORIZE A PAYMENT.
PLEASE REVERSE.

Dear Denise Campbell,
Thank you for your order on 2017-10-26 from http://Kaspersky.co.za! We received your 313.95 ZAR payment (Visa/MasterCard - 7014) for order 64933606.

The charge on your bank statement will appear as avangate*kaspersky.co.. Avangate BV acts as authorized reseller of Kaspersky Lab (Africa) online products and services.
Please note, that you will yet receive email with activation code. This can take up to 30 minutes.
Payment/Order information
Billing Information
Denise Campbell
, South Africa
Ordered item(s) Unit Price Total
1 x Kaspersky Internet Security - Renewal 313.95 ZAR 313.95 ZAR
Sales Tax / VAT 0.00 ZAR
Grand Total 313.95 ZAR

You can access your products according to the terms and conditions you accepted during purchase.
Support information
Denise Campbell Send email
 
Nov 1, 2017

Unauthorized debit from my account

PLEASE SEE BELOW. I DID NOT MAKE THIS PAYMENT NOR WAS IT AUTHORIZED BY MYSELF. PLEASE REVERSE.


Dear JD Campbell,
Thank you for your order on 2017-10-26 from http://Kaspersky.co.za!
We received your 343.95 ZAR payment (Visa/MasterCard - 7014) for order 65009208.

The charge on your bank statement will appear as avangate*kaspersky.co.. Avangate BV acts as authorized reseller of Kaspersky Lab (Africa) online products and services.
Product / Subscription Information
Name: JD Campbell
Email: [email protected]

Kaspersky Total Security - Renewal (1 Year, 1 device)
B2DNA-HSN88-3VEFR-PKHEY
Upstyle with Ferrari!
From 16 October 2017 till 28 February 2018, get the chance to win prizes from Ferrari!
1. Go to: kl-racing.com
2. Follow the instructions and register in the lottery
3. Get the chance to win prizes from Ferrari
More information at
kl-racing.com

You can download installation files for Kaspersky Total Security - multi-device:

https://www.kaspersky.co.za/downloads/thank-you/total-security

For more information please go to Kaspersky Lab Technical Support – http://support.kaspersky.com/




Payment/Order information
Billing Information
JD Campbell
, South Africa
Ordered item(s) Unit Price Total
1 x Kaspersky Total Security - Renewal ( 1 Year , 1 device ) 343.95 ZAR 343.95 ZAR
Sales Tax / VAT 0.00 ZAR
Grand Total 343.95 ZAR

You can access your products according to the terms and conditions you accepted during purchase.
Support information
Need technical support? For product installation, activation and other technical support issues, please contact Kaspersky Lab (Africa) on http://support.kaspersky.com/b2c#region3 or https://my.kaspersky.com/support

Need order support? Use myAccount to easily manage your order, subscription, invoice and payment details. Signup / Login using your email address [email protected]

Avangate has processed your order as the authorized reseller of Kaspersky Lab (Africa).

Thank you,
The Avangate Team
http://www.avangate.com
[email protected] Send email
 
Jan 13, 2015

Unauthorized debits

Unauthorized debits made by Avangate Kaspersky.
[email protected] Send email
 
Jan 13, 2015

Unauthorized debits

Unauthorized debits for computer virus protection.

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