I agreed to a trial of software. The confirmation I received of the trial made no mention of an additional charge being made after 7 days if I failed to cancel the trial. Then, 7 days later I find a charge has been made to my credit card for software I was not happy with and did not wish to purchase. At no time was I informed that this charge would be incurred prior to the amount being deducted. I immediately contacted the company, with the order number Avangate order #11382180 yet they said I was not entitled to a refund due to a missed deadline. How is this possible when I had received no correspondence about a deadline?

I am sure that this issue can be easily and speedily resolved and look forward to this happening promptly.

Dear Jbhlo12,

We have already replied to your complain in the "avangate.com" thread, with the address: http://www.complaintsboard.com/complaints/avangatecom-refund-c595681.html

Please post any comments you might have on the above thread, or contact us by email or phone (http://www.avangate.com/company/contact.php).

Best regards,
Avangate Support Team
www.avangate.com