I would never go back to this Aveda, Bellevue Square, Bellevue Washington Store ever again! The manager called Mall Security on me when she disagreed and argued with me how their Hydrating Lotion was supposed to be used! I have to say the manager on duty I encountered was one of the most unprofessional, rudest, and meanest Store Manager I have ever encountered in my whole life! I went into the Aveda Bellevue Square store 20 minutes before closing on a Sunday evening and saw Ana mopping the floor behind the counter. I actually went to the store to claim my birthday gift offer I received from Aveda Corporate Marketing but the gift certificate had already expired because I received it late in the mail. Not only did she reject my request to claim my promised gift or to speak to her Supervisor but she seemed to be in a hurry to close the store and refused to give me a free facial cleaning appointment they advertised when I asked for one, citing that there is not enough time even when noone else was actually in the store. She also did not walk me to the Hydrating Mist product I asked her to help me locate but she just pointed me to the shelf where they were stocked. I could not find the Hydrating Mist so I tried some samples of the Hydrating Lotion and put it on my arms and body. When she saw me putting the Lotion on my body, she seemed alarmed and screamed that the lotion are only for the face but not for the body and started arguing with me. I asked her that "Anything that is made for the face would be suitable and can be used for the body, doesn't it?" I told her I didn't know that the lotion was designed for only the face but not the body and I didn't read the fine prints on the bottle. I continued to put some of the samples of the Hydrating Lotion on my arm and body besides my face. Then she got angry and said she would call Mall Security and started dialing the phone. I told her that was totally unnecessary and uncalled for and that I would leave the store. I stepped out of the store as I saw her dialed the phone to call Mall Security. Honest to God, I had said nothing mean or rude to her but just asked her questions as an innocent and uneducated customer and I did nothing to provoke her angry response. All she had to do was to educate me that that Hydrating lotion was not for my body in a calm and professional manner and explain that the lotion is only for use on the face and not the body. She could have handled the situation in a much more calmer, customer-friendly, diplomatic and pleasant way then threatening me. She must had a very bad day at work and took it out on me near store closing time. When I called her back anonomously later after I left the store to ask for the name of her supervisor, she hung up on me, too, as she must had recognize my voice. I had worked as a mystery shopper for many years and had evaluated thousands of retail sales and customer service personnel at many chain stores and franchises and I have seen the worst of the worst (but not in this case as this was not a mystery shop but a personal shop), I have to say that I have never encountered an incident like as shocking as this one before and this topped almost ALL of them. I am just shocked that she was put into management position because she is definitely emotionally unstable and unfit to be a manager (or acting manager) or any customer service position by any means. As I left the mall, I saw like 3 to 4 Security Guards walking around but I was not sure if they were after me or not but it certainly scared me and it made me very nervous while I was walking out of the shopping mall. The truth is I had said and done nothing even remotely to provoke her calling Mall Security at all and it was totally unjustified and uncalled for. This was the most absurd and weird shopping experience I had ever experienced in my entire life and I will make sure that this won't ever happen to anyone as no one deserves this kind of treatment from anyone.