I returned some shoes to my Avon rep about 4 months ago as they were too big. Wanted to exchange for a smaller size but they were out of that particular shoe. I gave the rep a different order of one to replace the pair that were too big. That pair cost a couple of dollars more, but I said, I'd pay the difference. I never got the other pair of shoes nor did I get a refund for the ones I returned to the Avon rep. I have been begging her for 3 months to give me my refund. I've contacted Avon, and they won't do anything. I wanted them to contact the district manager and have her contact my rep as I haven't heard from the rep either. She is no longer online, I don't have any of her books anymore as she hasn't brought me any since then and I can't find a number for her in the phone book. They told me to call and find out who the district rep was myself. They have been consistently giving me the runaround to avoid giving me my refund. I will never, ever, ever buy anything from Avon again and anyplace I can find to file a complaint, I will do it.

Hi: I am a Representative and I agree, Avon is doing a poor poor poor job in Customer and Representative satisfaction. If you are willing, I could try and help you by sending an email to them for you because I believe it is better to get through to them in writing than anything else, with the representative's name, what date of your order etc... You can email me at [email protected]. I know how you feel.