Excellent service when the designer was involved, but after that amazingly terrible service. I purchased $40, 000 worth of furniture from Baers over a three month period. The first portion of the order came in with little problem.
However, the final bedroom set was an absolute disaster. The company called to arrange delivery, so we donated our old bedroom set to charity that morning. When the truck came, they had only the bed frame and tables: no mattress or boxspring! We asked what happened, and we were told it was "backordered" and "someone should have let you know". Meanwhile, we had houseguests, had donated the original bedroom set, and had no place to put the guests. The manager was "at lunch". When he finally called back, he said the mattress wasn't back ordered, they just didn't put it on the truck. The truck comes from Miami. We could have the mattress in a couple of days.
When my husband said that wasn't an acceptable solution, the manager hung up on him. After $40, 000, at the first complaint, the manager simply hangs up on us?! DON'T USE THIS STORE unless you have a large order and a good designer running interference. Their customer service is horrific.