ordered my daughters cap and gown...she unfortunately did not graduate on time with her class...they REFUSE to refund my money...refund policy for cap and gowns NOWHERE on the site...THIEVES

I have been extremely disappointed with the customer service at Balfour. I sent my ring back for a simple repair and they sent back a completely different ring than my original and what was advertised online. I informed Balfour of this, had it sent back a second time, and once again it came back with a totally different stone and of very poor quality. Not to mention the encasing was jagged (BOTH TIMES). I am now having an extremely difficult time contacting a manager to resolve this issue (It's currently been 2 weeks and counting...) and could not be more disappointed. I do not recommend Balfour to anyone.

1000 dollar ring and the wrong inscription! Name was right on the box it came in but inscription wrong. Took many days of calling to get a return lable and still waiting! No discount for my tume and embaressment for THEIR mistake! Beware and buy somewhere else!

Two months ago, I purchased a college graduation ring from Balfour that total $1,350.00. Three weeks later I noticed that the antique design around the school emblem was losing its tone and showing more gold than black. I contacted the repair department and sent it back for repairs. I just received the ring and it was not touched at all. It is still has the same defect that it had before. I will contact Balfour customer services and demand a refund. A Google search showed several hits on several complaints concerning Balfour college ring poor quality. I wished I would have known that before I ordered this ring from Balfour.

I tried to order cap and gown on line and Balfour has a monopoly and is the only place I can get a cap and gown for my daughter's graduation. The website is completely useless. The graduation page "cannot be found". They also have no place on the website to write and complain.

I ordered my class ring from Balfour. It came 6 weeks later and the order was completely wrong! Wrong stone color SMS they forgot to engrave the scripture inside ( which I paid extra for) I paid $500 for this terrible piece of crap and I forgot to mention the scratch that's on ti right our of the box. I just happened to be in Walmart today and they have the exact same ring for $400 cheaper. Same metal and better quality. I ordered it and will call Balfour tomorrow to see if I can return the screwed up ring and get a refund. I wanted to wear the ring when I walked at graduation but now I can't. I won't have a ring in time.