Thank you for providing this feedback. It is our mission to provide our clients and their pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals did not meet your expectations. To address your specific concerns, and to help us improve our overall service, we would appreciate it if you would call our Client Advocate Team at 877-500-2288 to tell us what happened.

im not sure if there aer any good vets in orlando, florida..most vets i've been to have been really bad...just taking your money and doing nothing. Some were 'ok' but recently took a pet to banfield. ive learned what i always knew about this crappy place-they really do NOTHING to help your pet. a pet had an issue with something and not only did these idiots not know what she even had---they couldnt enter any information in the computer, and in the end..the lazy stupid doctor didnt write the prescription but had a tech write it and the tech came to ask my friend the dosage?? err why is a TECH asking my FRIEND the dosage of the medication?? crazy... they also did nothign to help the pet...and she was worse off weeks after...because they didnt even diagnose her right. Also getting in touch with the doctor or any to ask a question is impossible, so if you even want to ask for advice you won't be able to...don't take your pet to this place...its really bad and they do NOTHING to help it and just want to take your money and that's it. I get that businesses want to make moeny but this is the health of pets...they should care first and foremost about animals health not trying to rip pet owners off with unnecessary stupid charges. They dont care about the health of anything. My pet was worse off once she visited banfield and it was an unncessary waste of time and trip that cost a lot. This is a really bad place..i stopped going for years but decided to try them out again. Now i remember why I stopped going in the first place-- dont trust your pets to this really bad place..

to add to this...im not sure if vets do this everywhere, but upon going from one animal to the next--they dont wash their hands...and i noticed that with this vet too and others.. I guess they think it's ok to go from animal to animal not sanitizing their hands (idiots) and touching different body parts of the other animals so they can spread infection...it seems many vets do this, including ones at banfield. I'm not a doctor, but just from common sense this would be dangerous and unsanitary--i guess they teach you in vet school that it's ok to not wash your hands between animals--that's the best preventive way of taknig care of pets in a hospital facility by spreading every germ possible. By use of sarcasm earlier this is disgusting and a sick messed up practice that these stupid vets do and I hope some of them out there take this advice rather than find it ok to go from room to room with the same dirty hands they use to touch and treat animals with infections over and over again (idiots). Also this vet gave a vaccine to my pet while the pet had an infection and the tech said they usually aren't supposed to- but the vet said it was ok and the tech gave the vaccine...which again it's ok. Nothing or none of the procedures done were even done correctly and I do think that's why my pet got worse, rather than better. These incompetent stupid doctors dont even know what they're doing and they don't even CARE what they're doing...they treat taking care of animals like some kind of joke. It's one thing if they were COMPETENT giving the right diagnosis, treatments, everything...then they can rush from one animal to the next but they aren't. They are stupid and have no clue and have their incompetent idiotic VET techs do most of the work and the VET TECHS at banfield can't even work the computer correctly...and the doctors wont even write prescriptions. Terrible place beware of it!

We would like to help resolve your issue but we are unable to identify your account and have someone reach out to you. We ask that you contact our Wellness Plan Team so we can gather more information on your specific situation. Please call them at 888-649-2716 or email at [email protected].

took my shepherd in for a checkup only to find he had cancer and had to be put to sleep. Banfield Pet Hospital disallowed the Optimum wellness plan because my wife tried to upgrade it to the best. wen the dog was put to sleep, they disallowed the plan he had currently been on even though the premiums had been paid to date. I was charged for services that were covered under any plan they have, to the tune of 220 dollars.

Did you contact the insurance company to make sure they were covered?