I scheduled an appointment for our new, very ill pet at Banfield in Kingwood. The visit was cancelled due to lack of veterinarians. I made a second appointment at their Humble location, that appointment was cancelled due also to staffing. I asked if I could come in as a work in the next day---after I checked in but before my pet was seen by a vet, I decided I'd rather go to a clinic where very sick pets are not turned away, I took my dog and left and am being charged for a veterinary visit.

Long story short. My Spectra suffered with valley fever which caused her to have seizures. She was on medication for this. Banfield Dr Gryl, had listed Spectra in guarded health, then gave her 4 vaccines without getting our consent. We had told banfield in the past that we did not want her to ever get vaccines. Covid-19 happened, and we were not allowed to be in the room during the appointment we scheduled for blood work. Instead of them doing the blood work, they gave vaccines which ended up killing our baby girl! They have since then, altered medical records and lied trying to avoid liability. And the Arizona Vet medical board is a joke, that the Arizona Auditor General deemed them to be incompetent in investigating complaints and disciplining veterinarians. Pet owners BEWARE! DO NOT GO TO BANFIELD PET HOSPITAL!

If I could, I would rate Banfield with negative stars. Banfield killed my precious, bouncy, effervescent kitty and accepted ZERO RESPONSIBILITY for doing so. I won't go into details, simply because it's just too painful.

Mars Inc, yes, the candy company, owns Banfield. Both must be stopped. Please join me in signing this petition to stop the "Killing Field"...

I just signed the campaign: Banfield Animal Hospital needs to be held accountable for pet deaths and bill padding.

It would mean the world to me if you could also add your name to this important issue. Every name that is added builds momentum around the campaign and makes it more likely for us to get the change we want to see.

Will you join me by taking action on this campaign? If so, please visit https://sign.moveon.org/petitions/banfield-animal-hospital?share=80a06b7d-bd15-465a-9f1b-6a11fd7234ec&source=s.fwd&utm_source=s.fwd .

After you've signed the petition please also take a moment to share it with others via email, Facebook or Twitter.

Mars dba Banfield should be held accountable!

Thank you!

Stacy

Banfield significantly reduced their hours this year, closing earlier every day and completely on Sundays.
The last several times I’ve tried to get an appointment, there was none available for emergency or even next few day response.
I only learned of the hour change when my pet needed emergency on a Sunday. They were open Sundays when I signed up for the Plan, but they were closed and I had to go to another clinic for almost $500 for services that should have been mostly covered under my plan.
We did get in the next day for her emergency spay surgery. We’d previously added that cost to her plan, but they estimated the cost would be additional $500, beyond the price we added to her plan. I gave them the estimate from the 24 hour hospital showing the full price there less than they initially added to our plan already.
I feel those of us with plans should have at least been notified of the hour reduction for which services will be available or some discount or credit back for inability to get timely appointments and needing to seek services elsewhere.

I took my dog to Banfield for his well exam several months ago. I was contacted by the vet saying that he had tested positive for heartworm disease. I love my dog and was very proactive regarding treatment, however I was baffled that he would have heartworm since I never missed a dose of heartworm prevention. They told me the treatment would be between $1700 and $2000. I spoke with the rescue that I adopted him from and they recommended that I use their vet who charged much less for the same treatment. I received my dogs records to take to the other vet and there were two tests documented in the same day. The first one was documented as negative, the second one later in the day was documented as positive. Why would they run a second test if the first was negative.
Due to these red flags I decided to have him retested before essentially poisoning him to treat him for the parasite. The test was negative. He never had heartworm disease. I contacted the clinic with the information, asking for them to cancel my wellness plans and to refund the large amount of money that I had spent on medications they had prescribed to prepare him for his injections (which they had scheduled and were prepared to perform without further investigation). I was met with nothing but beating around the bush garbage. One of the vets even contacted me to say that they believe my dog still had the disease!! Seriously?! I'm appalled that not a single person has owned up to the mistake or apologized in any way. I'm going to get him tested one more time to prove that my dog is not heartworm positive before I take my complaint to corporate and if they do not refund me for my money and time I will absolutely be filing a lawsuit.
What an incredibly frustrating experience. I would never trust these people with my pets again. They are money hungry and are incapable of admitting that they made a mistake and it cost my family a lot of money and was very stressful for all of us.

I began taking my dog to Banfield for the convenience of having a payment as opposed to a lump sum for vaccinations. At the time, I had 2 dogs and it really helped to pay monthly for their care. My older dog had a problem with blood in his urine. We took him in several times under his plan, paying lots of money for medications and antibiotics for the supposed urinary tract infection which seemed to never go away. A few months later the problem returned again, we were at the end of plan and told that we should renew the plan/contract so that he could have some xrays to prepare for him to be neutered, to end his urinary tract problems. Upon the xray, it was learned that he in fact had a kidney stone, which is most likely the reason for the blood in his urine. So after all of these months, visits, medication and out of pocket expenses, it just dawned on someone to do an xray! Two months later, the dog developed a tumor in his rectum. We were at first told that they would have a vet from another location come in to do the surgery to remove the tumor as well as neuter him for $1300. After over a month of calling and calling trying to get the surgery schedule, as it turns out, they were afraid to do the surgery and refused to do it because they could not guarantee a successful surgery. They then referred us to another animal hospital. The other hospital wanted $3300 and could not guarantee a successful surgery. Now they want us to pay over $450 to settle the collections payment due. They claim that the 2 visits, which resulted in nothing totaled over $900 in retail cost...Unbelievable!

WARNING!!! If you took your pet to Banfield hospital and your pet is persistently scratching his or her ears, IMMEDIATELY take it to a trusted local veterinarian for evaluation. Get it documented.
They punctured my cat's eardrum, after I made it very clear that I didn't want them to clean his ears for this very reason. They had previous owners complaining about that issue on Yelp.
I want to start a class action lawsuit against them. Let's go after them, for our pets' sake!

I cancelled within the 4 day grace period as well. These notes will be saved and filed just in case I get a bill now

So to follow up The manager called back and said I can not refund your payment and also normally It would be 300.00 dollar fee to cancel for services provided. However they are waiving those fees-SERIOUSLY you as a company scammed me to come back in and get my dog a check up 72 hrs after she had a check up and charger me again and lied to me and you wont give me one of my visits monies back and you make it out as your doing me a favor? absolutely ridiculous business practice. I will never go to any of your "hospitals" again and will never do business with pet smart again since they are the ones promoting such business.

Last Friday I went in to the banfield location in bellingham ma. for an initial check up and to start doing business with your co. After the visit I was asked if I wanted to sign up for a wellness plan -which was 56 a month that included the spay of my 2 yr old yorkie. Considering funds are very tight for me and my family I decided with my wife that this was a good way to care for our dog. On Monday I went back in to the location to sign up for the plan and asked if it had included dental. I was informed that it did not however it was only 60 and change to add on the dental, however I was unable to sign up at that time since I didnt have the dog with me. So I made another appointment and went back the following day so my dog could be seen again and sign up, I was then informed that I was quoted the incorrect price and it was 64.45 a month --I was quite mad at this considering just 24 hr previous I was quoted a lower price. I really am not concerned which is the right price here or not but the fact that it wasnt going to be honored. When a representative of a co. quotes a price for something that price should be honored. I asked to speak with the manager and was informed that I was talking to the manager and theres nothing she could do because it was all handled through the system that I could call the relations team and see if What they could do for me. I signed up and went home and called the relations team and issued a complaint, dwayne told me that i was correct and that the price should be honored, and someone would get back to me . Nobody called that day so the following day I called back and asked when I should recieve a phone call and was told that it was 3-5 business days. Problem here is thats past my cancellation time so I told them I needed this resolved and to make everything simple to just credit my account one month and it would all equal out in the end. The lady I was speaking with also agreed that it should be taken care of. Today being Thursday I get a call from the bellingham store telling me again theresnothing that can be done and the price is what it is. Now I have been a retail manager for many years and know that she could have done something she just didnt want to. I then called back to the relations team and asked to speak to someone about it and was told they are only a complaint dept and not part of the relations team. So I asked to be transfered to someone who could talk to me about the situation and was told she could transfer me but could add additional statement to my complaint. I then said no please cancell my plan and was told I had to call the belleingham store because there privately owned and theres nothing that can be done they had to cancell it.

WOW ARE YOU KIDDING so you gave me the wrong quote -wouldnt stand by it
then gave me the run around for three days when you couldnt do anything to begin with--what a crappy way to do business--

now I sit here waiting for the bellingham office to call me back again because she doesnt know how to cancell a plan--- wow great training and customer service Banfield

@leslie137-I think that this boyfriend issue is getting to be a most annoying thing for me to read. It is incredibly annoying

Banfield Pet Hospital-As I said earlier to you that an apology must be followed by an action step on leslie137 post. You did not however on her post post your email which indeed is a shame sad to say.

Leslie, I understand your frustration. I will say that in order to finally get away from Banfield and not have them come after me in collections I ended up paying them quite a bit. They wouldn't take into consideration the damage they did, nor the money I had to put out to go to a second Vet to rectify the situation. AND, be warned, when we finally came to a final amount they claimed I owed them they asked for payment immediately over the phone. I told them that I didn't trust them. I felt they would take the payment and still come after me in collections later. They promised to send me a letter saying I was paid in full AFTER I paid on the phone. I said no, they would have to send me a letter with the agreement spelled out and I wanted it on letterhead and hand signed. Then I would make a payment via check so I had all the evidence I needed. They agreed to that and said they would also send a paid in full letter after the check was received. They called almost everyday from then until the letter came and I paid them. Then they magically disappeared. NO paid in full letter. Just an example of they're bad practices. If you make any contact or agreement with them INSIST on getting it in writing!!! Oh and BTW, I didn't get any real attention until I posted the story on this and a whole bunch of other forums and review sites.

Leslie137, We apologize if you are unhappy with your Wellness Plan; to clarify our Wellness Plans are preventive services packaged together at a discounted price with the convenience of a 12-month financing option. When a client wants to cancel their plan throughout the year of the package we simply ask they either pay for the services already used at full retail cost or the remaining payments, whichever is less. In other words, customers who do cancel are not asked to pay for services that they haven't already used. We would like to help resolve your issue but we are unable to identify your account and have someone reach out to you. We ask that you contact our Wellness Plan Team so we can gather more information on your specific situation. Please call them at 866-649-2716 or email at [email protected], thank you.

Banfield is terrible. I'm hoping they get a class action lawsuit as soon as possible. It would serve them right. Currently my step #1 is writing a letter of dispute to the corporate office but I'm not sure how far that would get me...Anyone tried anything legal against them before? Any advice or suggestions?