My dog has hot spots, unfortunately it is a problem some Golden Retrievers have. I had taken my dog to Banfield for years and have been on their wellness program paying for 2 dogs monthly. I went on vacation to Wisconsin and my dog got a hot spot. I called the vets in Algonquin and they are closed until they find a new vet for that location. They refered me to the one in Crystal Lake. I called and they had problems giving me the name of the product they prescribed. (I have it at home on my shelf- I didn't bring it with me because I forgot it) They told me to go get a triple antibiotic ointment and apply it to the area. It got worse! The vet is out sick today and I asked when the vet returns to call me. She said she wasn't sure when the vet would be back in because they are really sick. I am sorry the vet is sick. I am paying 21.95 per month and when I need their assistance they offer me nothing. It is a waste of money to use the Wellness program in our area. The Algonquin store can not keep a vet on staff and the Crystal Lake office doesn't want to help the Algonquin office patients. I thought I would let everyone know what I am going through with this situation. I would have NO DOUBT that this is not an uncommon problem between these 2 stores and the type of service they are offering!!!

Dr. Buck left from what I heard because of her surgical mistakes. Or maybe was fired, I am unsure but she was gone shortly after his 2 botched surgeries. And yes "Sam's mom" she was compassionate and caring. She did go the "extra mile", she came in on a day off 4 us too. But please remember that she was "chief of staff" that is her JOB! She gets paid to do that! DUH!!! She actually helped me receive a "grant from Banfield bucks" to help me with the cost of the 2nd surgery. But if you are not a good surgeon no amount of money will fix that. I have worked along side GOOD surgeon's and nurses. They do not leave a tourniquet on too long during surgery! That it day 1 stuff in med classes!

And as for the 877 "client advocate" team comment, That is a JOKE!!! It must be an automatic response to any complaint against them. It is on every complaint against them! And I did call and spoke w/ someone that assured me that someone from the company would call me back and that it would be not forgotten, he gave me his word! well it has been almost 10 months and no call back from anyone at Banfield at all!!! His word was as good as Dr.Buck's surgical technique!

And check all the issues Banfields from all over the country have! The staff are harming/ killing animals all over the country! Every town w/ a Banfield office inside a pet-smart or a stand alone office(only 3 stand alone Banfield's) have stories as bad and WORSE than Ceaser's. Thank god my dog is alive!

Sam's mom- check out Jefferson rd. vet. hosp! Dr.Scoda blows Dr. Buck out of the water by far. Way better staff all together!