For the past two weeks I have been calling 1-800-432-1000 and getting various associates on the phone. I have talked with Texas, Nevada, California, South Carolina, West Virginia, Alabama, Arkansas, and one more time to Nevada. A check in the amount of $13085.50 was deposited at an ATM, because the banks in my area have no staffing due to COVID19 quarantine. The partial credit available was $2500 from the check. I went out and bought a lawn mower, as we were waiting for this check to post balance in the account with sufficient funds to make the purchase. After making the purchase BofA removed the funds from the account, and started charging NSF and overdraft fees to my account that was at a balance of -$2012.36 overdrawn. I called the 1st of many states and was informed that:

The check was being returned

A copy of the check was being sent back

The copy of the letter in my online account could be taken to BofA in another state, and they would redeposit the funds.

The check was lost

The check was destroyed

It was in the mail

It should be in my PO BOX

...and finally... after 13 days I am told it was not mailed at all, and that I should now contact the State of Ct to have them reissue the check.


I received no alert on my phone, no phone call or text, and was not afforded the opportunity to have the proper papers overnighted to me. I am on a disability, and have been offered nothing but grief, and stress from BofA along with a stream of misinformation from various phone operators in a multitude of states giving me the runaround. Now after one person tells me the check has been destroyed I am told by her manager that it will be mailed out. When I ask how they can mail it when it has been destroyed I am told that in 7 - 10 business days I will receive a "certified" copy of the check (hmmm... the check that was destroyed?). This is the service I receive after 19 years of being a customer at this bank. To whom should I turn? I have lodged the complaint in hopes that it can be resolved. How do you lose a $13,86.50 check after taking the funds from an account? I am now going to seek the advice of an attorney, along with filing a claim with the Banking Commission in Ct. I have nothing but time now, as I can't buy groceries, gas, or a cup of coffee because the bank has tied up these funds and has at this point charged me $105.00 in fees along with a $12.00 service fee to do this! I was told the fees will continue unless the account balance is resolved, but BofA has ensured that the fees will go on because they will not return this check! My next venture will be to inform the media, and perhaps be able to tell my story on TV. I am sure that BofA will be proud to have a disabled teacher tell the story of how they gave me a kick in the teeth. and refused to help me in this most dire time of need.