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Bank of America

United States,
North Carolina

Consumer complaints and reviews about Bank of America

AEMayo2021 Send email
 
Apr 22, 2021

Bank fees, overdraft charges, and unauthorized transfers

My ex husband and I had four accounts with BOFA. One account had just my name on it and my other account had my name and my ex husband's name on it (I was the primary account holder on this account). My ex husband had one account with just his name on it, and one with both of our names on it (He was the primary account holder on this account). Due to Covid-19, and other situations beyond our control, we had not been able to visit a branch to remove each other from our accounts, and were told that we could not do that over the phone, or until our accounts were brought current. My ex husband received a counterfeit check, and he cashed it. Unfortunately, this incident caused his account to be overdrawn by $3150. As soon as this happened, my ex husband contacted BOFA, and made payment arrangements. He received weekly unemployment checks, and every penny of it has gone towards paying his negative balance. His account is now current. Someone at BOFA took it upon themselves, and without my permission, to transfer money from my account that only has my name on it, to my ex husband's account, twice. When we reached out to BOFA, we were told that they took money from my account because they were trying to lower the negative balance in my ex husband's account. I am NOT at all responsible for his debt, and should not be forcefully held accountable. The associates claimed to not know if I or my ex husband caused the overdraft of my ex husband's account. If you look at the counterfeit check, you will clearly see that the check was made out to HIM and HE signed it. After speaking with several different associates, they refused to reverse those transactions, or refund me my money. Their decision to transfer my money to my ex husband's account, left me without the ability to pay the expense that I intended to pay. After BOFA transferred money from my account, I did not have enough money to pay my cell phone bill. BOFA paid my bill, then charged me an overdraft fee of $35. I am EXTREMELY DISSATISFIED, and am requesting that the $37.43 and $11.42 be refunded to me, in addition to the bank fees and overdraft charge. Also, please be advised that BOFA has refunded bank fees and overdraft charges to my ex husband numerous times, but have refused to do so for me.

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