Used Bookit.com to reserve vacation travel abroad. Cancelled trip the same day. Bookit.com did not process a cancellation. After trying unsuccessfully to contact them again, I contacted Bank Of America/B.O.A. (I used their credit card for the purchase). I created a dispute. Almost a full month has passed and I have not heard from B.O.A. I tried to call them on numerous occasions today. I finally got through after more than an hour hold on the telephone. They insisted on using one of only two options to verify my identity: (1) send me an email; they did; I did not receive it; (2) tell them the special word that was set up for security. I had no idea what they were talking about as I never created such a word. I was transferred to a supervisor...Jonas Wolfley...he refused to speak with me regarding my account, telling me to call back the next day???? I told him I would not call back; I already wasted several hours of my time trying to resolves their incompetence. He again refused to help me. B.O.A. is also demanding a payment when I am disputing the entire balance (it was one charge). I want to file a formal complaint against this bank

the wake up ad from BOA are more irritating than robo calls. I wont watch FOUND again for this reason. I'm shocked that History would accept something like this.

I paid my BofA credit card account off on 5/20/2019. I had arranged for auto withdrawal with BofA--on the 12th of each month. BofA withdrew $250 on 6/12/2019. I strongly objected. It is now 6/28/2019 and the $250 hasn't been returned. Unable to get through the crappy website to voice my objection. Got an email stating I had a $250 Credit on my account. Finally I got the corporate office address and sent a letter pm 6/13/2019:
Bank of America Corporate Center
100 North Tryon Street
Charlotte, NC 28255.
1-704-3865681

To date - 6/28/2019 no response and no return of my $250. Now I am concerned they will continue taking money from my account. Since their accounting methods or obviously flawed.

Has anyone been able to get Bank of America to reduce principal on a bad loan. I have been trying for 2 years.

Unbelievable! we are in the same position so many of you are in. we are paying for flood insurance and required to escrow our insurances per BOA. We are paying over $800 a year in flood insurance and live no where near H2O. we have called FEMA who tells us to call BOA who tells us to call our insurance company and around we go again. ultimately the burden of proof lie with us. we have to hire an engineer and his determination isn't guaranteed to remove us from our zone A...

Yet another BOA scam unfolds! We just found out that BOA opened an escrow account "on our behalf" to pay our real estate taxes and property insurance bills this year. Problem is: WE ALREADY PAID THE BILLS DIRECTLY OURSELVES! Yes, incredible but true! We wondered why our mortgage payments so far this year are being considered only "partial"? Well, guess what! Good ol' BOA had been applying a portion of each and every monthly payment we made to this mysterious escrow account, which of course had a NEGATIVE BALANCE since we had NEVER SET IT UP or added to it in the first place. Amazingly, they even think they are entitled to the "late fees" they are charging us since we "only made partial payments" on our mortgage! The gall of these people is truly remarkable. Watch out, America, BOA is taking Uncle Sam's bail-out money and doubling it by using unethical business practices against us poor unsuspecting consumers. IT'S TIME FOR US TO TAKE THEM DOWN! REMOVE ALL OF YOUR MONEY FROM ANY ACCOUNT AFFILIATED WITH BANK OF AMERICA TODAY!

How did you resolve this matter? I just discovered the same thing on my statement. Now there is a random "escrow" payment due.
Also I have had repeated issues with them taking out insurance policies that i do not need. wtf?

I CALLED BANK OF AMERICA TODAY AN REQUESTED A RATE DECREASE AS I HAVE BEEN DISABLED FOR AWHILE. NOTE...I HAVE BEEN MAKING MY PAYMENTS ON TIME. I JUST WANTED TO GET THIS CARD PAID OFF...ANYWAY AFTER BEING PUT ON HOLD I WAS TOLD THAT THEY WERE CLOSING MY ACCOUNT ! I ASKED WHY AS I ONLY ASKED FOR A INTEREST RATE DECREASE.HE SAID SINCE MY INCOME WAS LESS NOW THEY WERE CLOSING IT...WOW...I WILL NEVER USE THIS COMPANY FOR ANYTHING...

BOA is an perfect example of what does NOT work in America! I had my credit cards, mortgage, savings and checking accounts with BOA and it meant nothing to them when they jacked up my CC rates after I missed my payment dues date by one day and then missed my minimum payment by 82 cents! Both cost me my favorable 8.5% rate and after calling them to ask them to be reasonable and take into consideration my many years of charging and paying all their bills faithfully and on time, they rewarded me by reducing my credit line from $15K to $8K and because they did that, my outstanding balance now amounted to more that 80% of the credit line value so I was hit with another penalty and my interest rate went to 28.8%! Our AAA credit cards which were funded by BOA interest shot up as well and because my wife had her AAA credit tied into mine, her AAA BOA credit card rate went up as well! After spending countless hours on the phone mostly waiting after the automatic attendant placed me in Queue, I was not allowed to speak to anyone who had power to change the rates for me!

Seriously, I've had many banks in the past (Boston Five, Suffolk Franklin, Bank of Boston, Bay-bank, Citizens, Mt. Washington bank, South Boston Savings, Massachusetts Cooperative, and a few others) but I have never been treated with such disdain or impertinence and ultimately rudeness and disregard. Bank of America should have been allowed to fail so that perhaps out of the rubble a few decent SMALL banks could rise.

Good old Bank of America. Until now, I actually encouraged people to do business with them. However, over the weekend, with absolutely no warning, while I was on vacation in Key West and using my BOA credit card, my credit limit was decreased by $3, 000. This is not the end of the world type story, but it did cause me a lot of distress and I had to make a number of phone calls to make sure that the charges I made while on vacation were not rejected. They basically cut my credit limit because I have co-signed for college loans for my sons. I have never been late on any payment and my credit score is over 700. My sons are now earning in excess of $150, 000 a year so they are paying the loans. Perhaps they did me a favor. I am rolling over an IRA and will now definitely put it into my credit union.

Two simple facts help demonstrate the stupidity of your complaint:

Fact 1: No one, including yourself, is entitled to credit.
Fact 2: A lender may at any time, decide to call in their loan or alter the limit of their loan to you.

We bought our house in 2009 through Synovus. After a few months our mortgage was sold to Bank of America. We have a creek bordering one side of our property and two springs on it. Anyone can see we're in Flood Zone A ( high risk) and I completely agree and have never disputed this at all. I have no problem with having to have high cost flood insurance if that is what the mortgage lender requires. I don't like having to pay for it, but I know that we are in a high risk flood zone. I have noticed we have to provide proof of our flood policy every year. We have always had the required flood insurance, and every year about a month after the policy renews, we get a letter stating their records show we have no flood insurance and we have to fax them proof that we have it. After that they don't give us anymore problems.
But we had a real mess with our insurance last year. We made the 'crazy' decision to cancel our extremely expensive flood insurance policy (doing it fair and square abiding by FEMA's stupid rules, after the 1 year expiration date, and notifying both the lender and the 'old' insurance company over 90 days in advance.) We just got a better price from another flood insurance provider and wanted to save some money. Between the joint efforts of our incompetent local (not Bank of America insurance) insurance agent that does not understand flood insurance at all, the stubborn and difficult people at FEMA, and the completely clueless customer service reps at Bank of America mortgage, we ended up with TWO flood insurance policies and a homeowners policy all at one time. Boy, did our payments go up! It took us three months of going round, and round with the local insurance office, FEMA, and B of A trying to convince them that something was wrong. You are not supposed to have TWO flood insurance policies. Even the FEMA website states this because I looked. And neither one of these policies was due to lender-forced insurance or anything like that!! Our insurance agent of our expensive old policy failed to cancel it like we had asked. Finally, we got results from our local insurance agent, and the begrudging cooperation of FEMA after 3 months. We couldn't get anywhere with the BofA mortgage customer service people. It was like they couldn't understand what we were trying to tell them in plain, simple English. There literally seemed to be some type of language barrier or something. Well, another wonderfully convenient part of this problem is that we live in extreme southeast Alabama. From what we could tell, there are no Bank of America bank branches in Alabama at all, certainly not within a few hours of our house. We had to make an appointment with a mortgage specialist person at a bank branch of Bank of America in North Florida. We had to drive a little over an hour to get there, and I had big folders filled with information and proof of how much our insurance had been messed up and proof that we had tried to get everything fixed through calling their B of A mortgage customer service number to no avail. I am truly grateful to the very kind bank teller that first took my call at that Bank of America bank branch in North Florida, and to the very sweet mortgage specialist lady that helped us. She was extremely kind and really took the time to listen to our problem, and make all kinds of calls and fax paperwork while we were sitting in her office and she got everything straightened out for us. By the time we left her office, everything had been handled and we have had no problems since then. We were very frustrated with our insurance agent, FEMA, and the apparently 'foreign' customer service reps that could not seem to communicate fluently in English with my husband or understand what he was saying, and they clearly knew absolutely nothing about the intricacies of flood insurance, not even their so-called B of A insurance department was any help! But we will never forget the very, very kind and helpful people at the North Florida Bank of America branch that we visited. They provided us with awesome customer service and an instant solution to our problem and brought our mortgage payments back down to the proper and affordable amount they were supposed to be. We will never forget how much those people helped us out.