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Barnette's Remanufactured Engines

United States,
Virginia

Consumer complaints and reviews about Barnette's Remanufactured Engines

Ken95125 Send email
 
Feb 29, 2012

Warranty NOT honored by Barnette's

We purchased a remanufactured engine from Barnette's on July 7, 2010 for a 1989 Supra. With the purchase we also upgraded to Barnette's metal reinforced head gasket and stud kit since our old engine had blown a head gasket with the standard Toyota supplied parts. We wanted the best quality parts we could buy.
However in May 2011 the intake gasket provided by Barnette's with the remanufactured engine failed and when it was removed during service we saw that it was of inferior quality to the Toyota part. I called to submit a claim against the warranty and was told by Barnette's representative Steve that anything that bolts onto the engine (even though supplied by Barnette's) is not covered under the warranty. I asked him to direct me to that clause under warranty exceptions and he could not. He also stated that because we had proceeded with the repair without contacting Barnette's, we had violated the warranty.
At that point I concluded that Barnette's is not willing to honor their warranty. The claim is for 6 hours of labor (6 x $55 = $330) plus the cost of the better quality Toyota intake gasket parts ($50). Not a lot of money and we can afford to pay.
Note, this car is used for commuting only (not racing) and is carefully maintained by a seasoned mechanic at our local Toyota dealership. Failure of the Barnette's supplied intake gasket is a reflection of its quality only.
This complaint is submitted as a courtesy to other potential buyers from Barnette's. If the warranty is important to you, please factor this complaint into your purchasing decision.

Thanks, Ken
Bigmac1400 Send email
 
Feb 29, 2012

Warranty NOT honored by Barnette's

In Oct. 2010 I purchased a rebuilt 2000 Grand Cherokee V8 engine from Barnette's. It started throwing codes for misfiring on two cylinders, and had oil in the water . Called them and then Changed coil packs and flushed the engine . Turned out to be my intake manifold for the oil, not Barnette's fault . OK but still misfiring now on three or more cylinders . Called again Low oil pressure on the right Its now Sept 2011 My mechanic was trying to diagnose why it was still misfiring and the right head blew . . Barnette's had us put it out with all the tin on and sent it to them .Once there Steve said the warranty was voided because the heat tabs started to melt. I wouldn't pay them more to fix the problem, so they sent it back to me without checking out what the problem was . Then charged me for the round trip shipping! I repaired all and it was still misfiring . replaced the cam and crank sensors . replaced the right side cam tension-er More tests the right side oil pressure is two low oil. One of the oil galley's is blocked . Mr Barnette told me that if there is oil in/on the head it is not blocked . I am almost 6000 into this repair .
Mr Barnette insulted my mechanic while questioning him on the events of the past year and got mad because the mechanic said the problem was the fault of the engine in the first place . Every question was geared to point blame on the repair or the use of the engine but not accepting that the oil line is plugged . I have no vehicle
Bottom line I didn't have a chance with this company if you believe in a warranty to protect you then I suggest you buy somewhere else . I did every thing Barnette's asked to no avail . Good luck to you if you go with them.

Thanks, Tim

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