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BB&T Bank

United States,
North Carolina

Consumer complaints and reviews about BB&T Bank

Jan Myers Send email
 
Mar 21, 2012

Overdraft Fees

BB&T on-line banking software is not accurate and is very misleading.

The software BB&T uses on line does NOT display an ending balance. You have a Debit column and a Credit column ~ you do not have an Ending balance column. Instead you have a small window that displays “Available Balance". But this window is NOT accurate.

I also have recently experienced seeing a "Posted Transaction" {which by BB&T description is a paid item} completely disappear from the posted transaction window and then 2 weeks later show up in the "Pending Transaction" window to be paid again.
Not sure how a transaction can be displayed as paid for and funds be deducted from the available balance and then reappear to be paid out again. This software screw up has just cost me $420.00 in overdraft fees. BB&T accepts no blame for this issue and refuses to work with me {their customer} to rectify this issue.

I would suggest that if you are a BB&T consumer that when you bank on line or check your account you take and save screen shots of your on line bank statements. Press Ctrl and Print Screen keys on your key board and save to a Word document with the date. It may save you $420.00.

I will be paying BB&T their overdraft fees and closing my account and they will never ever earn my business again.
Ashley_j Send email
 
Mar 21, 2012

Overdraft Fees

I have had the same problem with this issue. My online available balance was $65 so i thought hey i can get some food gas and stuff to last me until my next paycheck. Then i check my online statement the next day and i was charged $340 in overdraft fees...WTF! called the 1-800 number and the branch manager and apparently what i see on my online banking statement is completely different from what they see on their computer. Ummm well no offense i said to the manager but why the hell would the online banking tell me i have $65 when i really dont, and if its not accurate then how is that my problem, maybe it should be more clear. and what really doesnt make any sense is that after they charged me an overdraft fee of $70 the first time my balance only went down to -$9 and some change meaning that they charged me the fee even though i didnt even overdraft. im soooo pissed now my paycheck that gets directly deposited into my account is gone because they charged me $340, and when i did the math on my own i should have only gotten charged 2 overdraft fees, all for like $15 and some change. This bank sucks!!! I never had this problem with capitol one

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