I have been with BB&T a long time. I recently went to my account which should have a balance of 116.00 in it to find I had been charged 468.00 in NSF Fees. I printed my account from the website and recreated it in excel in the SAME posting order on a day by day basis and found they had charged me in error (so I thought) its in black and white, I had 793.05 in the bank day ending 11/22/17, the following day, I had 3 transactions 293.,150.,257.89, outgoing and 2 deposits 25.20, 33.07 going in at the end of the day, I had a balance of 150.43! I was charged 36.00 NSF fee. for no apparent reason. ON 11/24/17 I had 6 out going transactions and 2 deposits, leaving me a balance of 36.48 according to my records but it was.48 to the bank because of the 36.00 taken out, and then took another 36 leaving me in the hole. This continued over the next couple weeks without my knowledge until it snowballed into 468.00! I had a positive balance throughout the whole time until the NSF fees, When I went to the bank, sure they would see these errors, they print a different report saying that any pending charges not clearing the bank are subtracted from the balance cause the negative. So effectively I got charged 36.00 for a transaction on 11/24/17, that did not clear the bank until 11/27/17, when in fact the money was there to cover the transaction at the time it posted! This should be illegal, they have put my livelihood, credit and housing at risk, now I cant pay my electric bill or my car payment. I work 14 hours a day trying to keep my head above water, and they steal my money and jeapardize everything I work for. When will someone help poor people from this happening.

I have been with BB&T a long time. I recently went to my account which should have a balance of 116.00 in it to find I had been charged 468.00 in NSF Fees. I printed my account from the website and recreated it in excel in the SAME posting order on a day by day basis and found they had charged me in error (so I thought) its in black and white, I had 793.05 in the bank day ending 11/22/17, the following day, I had 3 transactions 293.,150.,257.89, outgoing and 2 deposits 25.20, 33.07 going in at the end of the day, I had a balance of 150.43! I was charged 36.00 NSF fee. for no apparent reason. ON 11/24/17 I had 6 out going transactions and 2 deposits, leaving me a balance of 36.48 according to my records but it was.48 to the bank because of the 36.00 taken out, and then took another 36 leaving me in the hole. This continued over the next couple weeks without my knowledge until it snowballed into 468.00! I had a positive balance throughout the whole time until the NSF fees, When I went to the bank, sure they would see these errors, they print a different report saying that any pending charges not clearing the bank are subtracted from the balance cause the negative. So effectively I got charged 36.00 for a transaction on 11/24/17, that did not clear the bank until 11/27/17, when in fact the money was there to cover the transaction at the time it posted! This should be illegal, they have put my livelihood, credit and housing at risk, now I cant pay my electric bill or my car payment. I work 14 hours a day trying to keep my head above water, and they steal my money and jeapardize everything I work for. When will someone help poor people from this happening.

Let Me First Say This Complaint Is For The Corporate Department Of BB&T I Am A BB&T Customer My Wife And I Have Our Mortgage With Them, I Have A Checking account, An IRA For $1,385.00 A Credit Card with a Limit Of $3,500.00, Which Is Free No balance. We Had Our First Mortgage with them In March of 2016, Around October 2016, I Called them to inform That Another Bank offered Us A Lower Interest Rate Of 3.5%, A Fifteen Year Fixed And A lower Monthly. They Said They Can Match It, So They Proceeded To Fill Out the New Paper Work, We Even Took A Cash Out Of $3,500.00. No Problem Whatsoever. HowBest For Meever A Couple Of days Ago I Applied For An Unsecured Loan of $ $4,000.00 And It was Declined. How in God's Name You Gave Us A Mortgage Of $64,000.00 Plus Thousand And For A Mere $4,000.00 You Turn Me Down. Trust Me I Will be Looking To Other Banks To Move All Of My Services With Them If They Cannot resolve This And Give Me the Loan, I Really Do Not want It to Come To This But I Have to Do What Is, And go Where I Get Better service. Thanking you Kindly