I would never be the one to come out and complain about poor service, honestly this is the first time ever actually. But the way I have been treated as not only an amazon prime member/Customer but also as a human being has been something I cant just sit around and do nothing, I need to do my best to ensure NOONE has to go through what I have gone through.



On June 25th I purchase a gift card at Whole Foods in Cincinnati Ohio.. When I arrive home the card it had already been activated in Russia where they had report of multiple other cases where card numbers were stolen before people purchase so when they activate the cards, they quickly use the cards as they come live. I don’t really know but all I know is I paid in cash went to use it for a wedding gift and it was empty. Agent told me it was used in Russia by someone with name “pizza time” as their account name. (which to start amazon should not of released custumer info, strike 1 of about 100 to follow!



Moving ahead Amazon took the next two days … 8 hours 13 minutes of my time calling in speaking to five different representatives. Whom told me a specialist will reach out, had me give them info for a form to “expedite “ but who are we kidding they did that honestly 6. Times. Noone ever contacts me, finally a great gentleman takes the time to hear what happened and he works hard, “nick “ was his name, to alleviate my problem. He finds a way to return an item: a Honeywell fan I ordered 4 years ago and under the return decryption he writes “ goodwill” and the proceeded to add $ to my gift card balance, which as everyone is aware limits now what you can actually even purchase. I had a physical card now money is on account its frustrating but matters could be worse, and they quickly became such



Im not sure if by him adding the “goodwill return “ caused mayhem but quickly I get an email saying my account has been closed please fax us your original gift card receipt purchase , the card and numbers, your id and location of purchase. I had no problem sending this in, so I sent on June 27th They quickly respond saying the received the photos and fax an such just to wait 24-48 hours and it will all be good. I waited the next 14 days constantly calling getting 15 different lies of which I have kept, screen shotted, recorded the brutally rude agents whom would hang up on me, tell me that amazon is doing best they can. So finally after 20 days from the original purchase I get another nice amazon agent( finally), like amazon Nick from earlier. He tells me he is going “to bat for me” that this is outrageous and he feels my pain and then some. so I walk 3 miles to fax the documents for the fourth time ( per his request) directly to the agent I was speaking with and he ensures they would end up in the proper place.



My account finally gets restored today. I called one last time to confirm it wasn’t to good to be true but also before purchasing something all was good and account is in good standing. IM told not only via email, chat but also on the phone the order will 100 % go thru, they would watch to even expedite the process to make up for this huge headache. I go to order and poof here we go again the closed my account. I can now for the 8th time this year, not kidding eight times!! been blocked from my account, and all the while Amazon has been fully aware of the mistakes being from their end. But no one helps me no one listens no one spends the time to treat me nicely or help a struggling customer. I sit now unable to get the wedding gift for my sister I wanted to purchase four weeks ago, again down all the original money with a closed account and a large list of hoops to jump through before I get reinstated and probably closed again. I have a 46 page packet of convos, printouts from chat, emails, recorded phone calls along the way. Truly finally getting out there the disgusting treatment of some of the agents to amazon customers. For a company with so much going for it to allow this to happen, with no apologies no effort to make it up just shows this well oiled machine cares not about you and I but rather the final numbers. So again if you are a customer going through this like me respond to this I can share the recordings, the chats the just pure disrespect so you can see there are so many of us just trying to get to the right person to stop this from happening to anyone else.





I love giving praise and never cast blame or call out a company but when Custumer experience, customer care are so important then why are there hundred and thousands of people like me trying to find a way to get our voice to the Right person: the Amazon nick or other nice gentleman who helped me who actually care about us, not cure, hang up on us use sarcastic tones, constantly lie, and give what ever answer gets them off the chat or phone the fastest. Im sooo sorry if anyone has gone through such an ordeal like this and I pray we can find a way to help it never happen again, Missing family time: opportunity cost of even writing this email is absurd; I should be enjoying my nieces and nephews and life. But this one time I couldn’t let this go. I hope you are reading this amazon and look into this and do what you can to make sure it neer happens again because I know I will never be back a prime member returning my alexa my prime tv all of it and even my families on board because this is not right I cant contribute to something so cruel.





(apologize spelling my anger drove this along with no care for spelling corrections.