We purchased the Cantor sofa in Celadon from Star Furniture on Katy Feeeway in late October, 2017.

After doing deep-cleaning on the house after a busy year of college tours and vacations, being seldom home, and having a fulltime housekeeper, when we turned over the sofa cushions, we discovered the underside of the seat cushions were all rough and worn out. The material had pilfers and looked like someone had sat on them wearing wet blue jeans.

I was horrified. I had suspected the sofa wasn’t up to par shortly after we purchased it- but it looked good superficially and I thought to myself, “Well, I guess that’s what you get for only $2,000.00 these days.” (Our last sofa in that room - the Family Room- was a higher quality and purchased at a deep discount from Noel Furniture for $3500 on sale (70% off).

When I ran my hand across the seat cushions on day one, the fabric looked and felt smooth. But the cushion underneath felt lumpy like cellulite.

I was in the midst of redecorating that room before the holidays and did not have time to take 10 steps back and select another sofa. I needed chairs, drapes, accessories, etc.

So in April when we vacuumed the sofa and turned the cushions, that’s when we discovered they had literally worn out on the underneath, unused side! Mind you, this is less than 6 months of light use. Only 2 adults and one teenager in the house. And the teens always sit in the media room or another den.

We have been in contact with both Star Furniture and Bernhardt and they are giving us the Royal runaround. Star Furniture has sent one guy out who was defensive, aloof, and not amicable. I’m an architect and an interior designer so I understand double rubs in terms of fabric durability and I know what I’m talking about. I have purchased other items from Bernhardt and have been very happy with them (a writing desk and chair and a cocktail table).

The guy said he didn’t see any problem with the fabric and asked what I wanted them to do. I said, “This couch is a lemon. It has fallen apart after only 6 months. So, I want a new couch in a higher grade fabric.”

Three weeks later, playing phone tag with Star Furniture l. So we carried a seat cushion and a back cushion into the store and met with one of the general managers. He was pleasant but not helpful at all. He agreed that the cushions were unduly worn out but he didn’t know why. He said he wanted to send out a Second person “to see the rest of the home!!!” How insulting. So, I showed him my iPhone pics which show our family room as it’s on my Facebook company page as part of my design portfolio.

We have no pets and we are not slobs.

To contrast this, the sofa in our formal living room was purchased in 1999 and looks better and newer than this fabric (grade C, cleaning code S) on the Cantor sofa.

Clearly, Bernhardt uses inferior products that don’t last. They may have good designs but very poor execution.

I will no longer purchase from this store or this manufacturer.

I bought two Bernhardt chairs (style Angelica) and we have been so disappointed with the quality. We immediately noticed when we received the chairs that the back cushion did not have any support and is just too small to justify being a back cushion. The throw pillows we received with our couch have more support than the chair cushions. In addition, within a few weeks of using the chairs, they started making a horrible squeaking sound when you would sit or stand (both chairs did this). The design of the chair is visibly appealing but practically speaking the chair dimensions are not correct. It is way too deep. A person would need to be over 7 feet tall for their feet to touch the ground if they are sitting back in the chair. We submitted complaints to Bernhardt and they first responded that the chairs measured to manufacturers specifications, even though the measurements are over an inch off. Secondly, they recommended adding stuffing to the back cushion. The technician that showed up to "stuff" the cushions said that was a bad idea and would result in a lumpy cushion so he did not do that. Luckily we bought the chairs from a reputable company (Nebraska Furniture Mart) and they are going to take the chairs back even though they are custom ordered. Thanks goodness, because they are truly awful chairs!

Bought leather sectional, within a year brown couch turned yellow spots like Appaloosa horse look. Only seniors live here, no direct sunlight used only require leather protection. Spent $ 2,000.00 on major name brand manufacturer , worst leather product ,didn't even last a year, we have had leather couches. Love sets , chairs, Ottomans, fold out couch, none ever spotted. Was told normal wear but found out they used soft mixed with hard leather and we happened to get the soft leather that fades rapidly. Found on message recorderby manager. Major name brands you would think about honoring product more than minor name brand. Product was worse than minor products, we no honor to go with there name.

Purchased the "Crawford" beautiful looking sofa in 8/2015 - within weeks it started to pickle, pillows went flat and all bunched up - looked sloppy and old - I was embarrassed to tell people it was new - finally Stacey's furniture switched it out after a lot of wrangling - Bernhardt forced me get the same exact sofa because my was allegedly "a lemon" - Guess What! New sofa is already - after only 2 weeks showing - the same signs. No kids - no animals - little use!

I'm going to try again and get my money back or I will take them to small claims court. Stay away from Bernhardt upholstered furniture (apparently leather too). - No matter how much you love the design - they are inferior products.

Purchased a sofa, 2 loveseat and and ottoman as a living room group. Sage green chenille material sheds terribly. Looks like shiny fiberglass everywhere. It's everywhere. On the tables, shelves, my clothes. I have developed allergies and cough all of the time when I am at home. Sad thing is, can't afford to replace it.

Bought a couch and love seat in 2013. The feathers keep poking thru the lining and then thru the fabric of both couch and loveseat I was able to get the liners replaced Which was beneficial at first but it's happening again. And it hurts because the pointy end of the father is WIC and sticks you as you're sitting or lying on the couch. I am never had a couch in my life do this. I thought when I was buying Bernhardtt that it was a quality brand. I have contacted the furniture store again and I'm waiting for their response

We purchased 4 dining room chairs & dining table 4 years ago. The leather on the chair seats is actually falling apart. We very seldom use this set & are gone 4 months every year. We purchased this set @ Baer furniture & of course they don't care.