Did your computer come with restoration CD's? Did you burn recovery/back-up CD's when you first bought the computer? Go thru the manufacturer to obtain these Cd's if you don't have them and install them yourself...that will save you some money and you will have the Cd's if this ever happenes again.

Why don't you go work for geek squad and change things or quit complaining when you break things and want them to be fixed for free.

They didnt do the return right for your iPod you r supposed to get the newest version just so you know