I am more than pissed off with the way Beyond the Rack run things and treat their customers. I ordered a steve madden coat on Nov 28, 2011, emailed them right away to change the address and only to have them take a long time to respond and by the time i provided an address, they said it has already been shipped and that i replied after 5 pm (their closing time) Well, I have proof that I emailed them at least half an hour before 5 pm and what they dont check their emails before they leave for the day? Well i said what ever I will just wait and see. They lost the package and not only did they fail to inform me but i had to call several times just to have them say " we will put in an investigation and it takes 12-15 days" well, after 12 days I called again, this Jennifer girl yelled at me because i never got the name of the customer service guy who did my investigation, she said i was the blame for not receiving my money back. Hm... I have called other companies and they actually never yell at me or say its my fault because they put in a claim when they say they will! So this jennifer said i will get my money back in 48 hrs, well it has come and gone and i have left a very very angry message if i dont get my money back in 24 hours. I will be contacting the better business bureau and file a complaint my self. Better business bureau worked in the past and they are very fair.

I ordered a set of 400TC sheets for $59.99, supposedly a $100 value. When they arrived, I was shocked to see that on the original packaging a "400" sticker had been pasted over the "300TC" label. I sent them back that day, and emailed support asking for an explanation and a full refund. Three weeks later, a $40 credit showed up on my account but I did not receive an email that the product had been received or an explanation. I emailed, they didn't address my actual complaint that I was not sent the product I paid for but instead a poorly doctored inferior product and that I could only get a credit. I've emailed back reiterating and asking for an explanation. It was either incredibly sloppy or blatantly dishonest, but either way, I do not trust this company. I'll update if they ever respond.