i have phoned and emailed this company to cancel and delete my account with then,but all i get back is error i have lost £55.99 of my money and i dont want to loss any more as this is money i cant not afford to loss i am feeling really sick about this,can you help.

i have phoned and emailed this company to cancel and delete account but all i get is error they have took £59.99 from my bank account that i did not agree to and i am feeling really sick about this as i could not afford for this to be payed can you help