LISTEN, I RECIEVED MY KEN SOFTWARE, AND IT TOOK MY BROTHER IN LAW TO INSTALL IT OFR ME BECAUSE IT WAS TOO COMPLICATED FOR ME TO HANDLE. AFTER IT TOOK MY BROTHER IN LAW ABOUT 10 MINUTES ON THE PHONE WITH KEN KIRKPATRICK, THE SOFTWARE HAS BEEN WORKING GREAT. I PERSONALLY THINK THAT IT IS NOT USER FRIENDLY, BUT THE SOFTWARE IS GREAT. I WAS ONE OF THE LUCKY ONES THAT HAS SOMEONE IN THE FAMILY THAT KNOWS THE ENDS AND OUTS OF THESE COMPUTERS. BUT LET ME TELL YA, , KEN TOOK THE TIME TO HEL ME AND MY BROTHER IN LAW OUT OVER THE PHONE. I LIVE IN DENVER COLORADO. SO SINCE THIS SOFTWARE HAS BEEN INSTALLED, ITS BEEN WORKING FINE. AND THIS IS A REAL TESTIMONIAL, SO YOU CAN EMAIL ME ANYTIME!..THANKS [email protected]