WHY BLOOMINGSDALE STILL EXISTS???!!! I bought a cosmetic pallette in the SF store and was told it was not in stock but they could ship it from another store, but they woudl have to charge me shipping fee of 9.75 for a small pallette. I found this disturbing since it is from the same store. This would not be a problem at Nordstrom. If I had known ahead of time that Neiman Marcus carries the same brand I was buying I would have switched. But at that moment I was stuck. The staff told me if I purchased to $150 my shipping would be free. So we included my friend's blush, and still it took them half an hour to get it going. They told me it would take at least a week. The next day I got an alert phone call from my bank saying that there is some irregular activitiy going on with my card. And to my disbelief, there was a charge from a Bloomingsdale in Virginia for $197 dollars. So I had to cancel my card and had they look into it. A week later the blush showed up. Another week a cosmetic palette showed up, and when I opened it - IT WAS EMPTY - and the receipt attached to it was for $!50 dollars. I had called the assistant manager at the SF store to explain what had happened and if he could look into it. Not a call was returned. Now all the time I spent getting a new bankcard, and now I am told to take my blank cosmetic pallete back to the SF store to get a refund. Well at that point I just wanted a full refund. But somehow the system couldn't do it because I no longer have the original card to get a refund. So I had to get a credit. I DIDN'T WANT TO SPEND ANOTHER DIME IN THEIR STORE. And she couldnt' get any help. BLOOMINGSDALE OVERALL JUST DYSFUNCTIONAL AND CRIPPLED. They dont' have anything better than Nordstrom or NEiman Marcus. So why should we continue to shop there.

That's nothing! I placed a huge order of gifts with bloomindales.com for xmas. The rep was so irresponsible, she inexplicably issued a call tag to the shipper, after all the packages were in the mail, ordering them all back to the warehouse. We were left with no gifts for xmas and couldn't reorder items for after xmas as they were sold out. Complained to Bloomingdales management who offered me a 20% discount on any future purchase on bloomindales.com with no expiration. But when I went to use the discount code, it wasn't valid and management would answer emails or calls for valid code. Terrible company. It's called TOO BIG TO PROVIDE ANYTHING RESEMBLING CUSTOMER SERVICE!!!