We had one of their pools installed 05/2019. After about 2 weeks in it was unlevel. Had caved in spots around the pool and sand. Called had a tech out they told Blue World it was unlevel. Need to reinstall it so we had pool reinstall. A week later same thing going on. Had a diffrent tech out, told Blue World it was unlevel and the caved spots and screws where removed from ladder from the last install could have went bad. The 3 tech we need to reinstall again. They put pavers blocks which did help some the unlevel but still have sand in bottom and caved spots. They have treated me like I'm to blame for my issues. I paid 2,000 down and have made all payments. The pool is 15,000 dollar pool. I have had it 3 months.

They say it our ground is why we have sand in pool because ground is dirt but I'm trying to understand. We were asked to cover pool and run pool filtration to see so we did. A day and half it started getting windy so I texted the tech. Told him. He said take off and see. We did very carefully did and there was still sand. I did vacuum before I covered it so tell how that can be from my ground. I asked to be taken out of my contract. They said no. I want because the pool is not good. I tried to get them to see it was not working. They treat their customer wrong and very rude. You can't get nowhere when talk to them. I'm so disappionted in this company. I'm not worried about my deposit. Just want out of contract is all. PLEASE. we need out they scamed us the salesman left with our paper work when i tryed to call them couldnt get anyone till the 3 rd day and a female told all is canceled and we would get our depoist back called next day to make sure it was canceled a man the supvisor for blueworld told me it was to late now we had our three days to cancel told him i talked to women the day before she said it was all good and canceled i told him pull the phone call and listen he said not all calls are recorded and he said read your contract i told him salesman never left it got all our stuff and contract and said he was going to car to email it and be back he left so we had no paper work till pool came and we told we would be sued if didnt go through with it we have 23 percent fianance charge so when we done we pay 40,000 for a 7,000 pool and all the web people are locked in a 144 day pay we are at 278.00 a month PLEASE if anyone out there can HELP email is [email protected]